Connections Customer Care Customer Change Metrics 
Storyminers
JULY 7, 2020
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.
C3Centricity
NOVEMBER 16, 2014
Isn’t it time you let your own customer service people free to best serve your customers? In most companies interactions with customers are carefully scripted. The call centre metrics are designed for operational efficiency rather than customer satisfaction. Need help in improving your own customer care?
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Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” New metrics. Simply brilliant.
Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” New metrics. Simply brilliant.
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
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