article thumbnail

Optimove Connect 2024: Highlights in Pictures

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Product Manager, and Yarin Singolda, Customer Marketing & Community Manager.

article thumbnail

Introducing Delighted Admin Certification: A free course for CX program management

delighted

Your organization has never run a program like this before, and you’re not sure what to focus on, or what management of a program like this entails. Or a similar scenario: Your predecessor stood up a CX program, and you’re now tasked with picking it up and managing it in their stead. What is covered in our Admin Certification course?

Course 97
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reimagining CX To Drive Real Human Connection

Kerry Bodine

Of course we do. In order to manage our various workstreams, we create a strong and deliberate delineation between employees and customers — those serving and those being served. And it’s fundamental to driving real human connection — and, in turn, creating happier and more successful people and organizations. So do me a favor.

article thumbnail

How to Create Unbreakable Brand Loyalty through Emotional Connection

Beyond Philosophy

They won’t need any training to manage these emotions. With the tools to empathize with customers’ feelings, your team can look for signals and practice the right responses to manage the emotional situation. Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

Alchemer University Delivers New Course for Alchemer Workflow

SurveyGizmo

It expands on Alchemer’s market-leading collection heritage by connecting feedback with your people, so they can create deeper connections with customers. In this course you will find: Introduction to Alchemer Workflow Tour of Alchemer Workflow Alchemer Workflow in Action How to Build Together!

Course 52
article thumbnail

How to write a peer review: practical templates, expert examples, and free training courses

Clarivate

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review training courses and in-person workshops.

Course 98