InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success.

Conference 52

Conference Trends Interaction Software 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. According to a report published by TSIA, The State of Customer Success 2022 , ~62% of organizations are including expansion mandates as an objective within their teams.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. According to a report published by TSIA, The State of Customer Success 2022 , ~62% of organizations are including expansion mandates as an objective within their teams. Doing more with less.

Conference 52

Conference Interaction Self Service B2B 52

InMoment XI

JUNE 5, 2013

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & (..)

Report 200

Report Conference Voice of Customer Loyalty 200

InMoment XI

JUNE 5, 2013

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & (..)

Report 200

Report Conference Voice of Customer Loyalty 200

InMoment XI

JUNE 5, 2013

We at Allegiance recently hosted the second annual VoCFusion conference, which brought together more than 300 voice of customer (VoC) and customer experience (CX) practitioners – roughly half of which were Allegiance clients – as well as thought leaders like Nate Silver, Bruce Temkin, and Esteban Kolsky, and veteran vendors from firms like Ernst & (..)

Report 200

Report Conference Voice of Customer Loyalty 200

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

IntouchInsight

SEPTEMBER 8, 2021

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!

Consumers 156

Consumers Conference Leadership Report 156

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

CSM Magazine

OCTOBER 5, 2021

The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. According to the study, one-third of agents report feeling acutely stressed multiple times per week.

Report 52

Report Study Conference Connections 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. According to a report published by TSIA, The State of Customer Success 2022 , ~62% of organizations are including expansion mandates as an objective within their teams.

Conference 40

Conference Interaction Self Service B2B 40

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Insight 19 will take place August 26 – 28 in Austin, Texas.

Conference 40

Conference Roadmap Resources Brands 40

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

Conference 40

Conference How To Hotels Software 40

Lithium

JULY 13, 2022

Forrester Report: Getting to know your customers. Check out why Forrester continues to rank Khoros as a top-tier company and how it can help you empower your Customer Experience. Khoros is named a leader in the Forrester Wave: Social Suites.

Conference 52

Conference Self Service Social Media Contact Center 52

Think Customers

MARCH 21, 2023

These three individuals from very different walks of life represent just a sampling of the roster of prominent speakers taking the stage at the X4 Summit, the experience management conference hosted by Qualtrics earlier this montha. Then, check in after 90 days to ask if the new employer kept their word about job-related promises.

Report 52

Report Healthcare Airlines Transportation 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Forrester reports that more than half of all retail revenue in the US will be influenced directly online. About CXNext Live.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

QuestionPro Audience

MARCH 8, 2018

Women will be participating in marches, rallies, conferences, and discussions to honor the achievements women have made, and to discuss the steps that can be taken to continue the fight for gender equality. This comes in response to the Global Gender Gap Report , which measures gender parity. This year, the theme is #PressForProgress.

Conference 207

Conference Measurement Report Innovation 207

Qualtrics

SEPTEMBER 9, 2021

The new content and platform takes the prior experience to the next level with real-time reporting and analytics, guided action planning, focus areas, and a statistics module. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics. Qualtrics, the world’s No.

Conference 26

Conference Employee Engagement Policies Leadership 26

CloudCherry

AUGUST 26, 2019

A separate research report by CustomerThink revealed that 74% of organizations with CX initiatives believe customer experience will overtake price and product as the key brand differentiator by 2020. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance.

B2B 199

B2B Conference Metrics B2C 199

Clarivate

DECEMBER 14, 2021

Three in five physicians in the United States (60%) report having conducted virtual consultations, as do 35% of patients. Physicians are relying more on online medical journals, conferences, CME and interactions with peers to inform their practice. physicians; Source: Clarivate, Taking the Pulse(R) U.S. hours seeing patients.

Healthcare 52

Healthcare Conference Consulting Report 52

Helen Dewdney

JUNE 22, 2016

A new report, released today by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. The report is being submitted to the Department for Business, Innovation and Skills as part of a current call for evidence which closes on 23 June.

Report 56

Report Retail Conference Consumers 56

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. But you’d be surprised how often you get answers that you can address immediately, like “The conference room is too hot” or “The volume is too low.” But they should be. Use post-event survey questions to learn how to improve future events.

Survey 207

Survey Transportation Conference Hotels 207

Totango

JUNE 6, 2018

Customer success programs enable organizations to monitor, measure, and report on customer health which incorporates a variety of factors including usage, adoption, and support issues. The most significant and impactful way is to add value every step along the customer journey. Hence, the increased focus on Customer Success solutions.

Customer Success 48

Customer Success Conference Trends Measurement 48

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. Stay tuned for more on journey analytics and our Journey Manager Report, launching in Spring 2018! This final post will focus on service delivery.

How To 120

How To Conference Culture Analytics 120

Calabrio

OCTOBER 20, 2020

Modern tools, like remote management and advanced reporting, have allowed companies with large remote needs to accurately staff and forecast their future scheduling needs during and beyond the pandemic. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment.

Company 207

Company Self Service Government Contact Center 207

West Monroe

MAY 8, 2023

Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down—including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges. Featuring Dana M. Absolutely.

Banking 98

Banking Conference Policies Healthcare 98

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Data analysts and scientists have very specific skillsets: hypothesizing, testing, reporting, visualizations, analyzing. Wood, President and CEO of TSIA reported in his closing keynote.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Influitive

AUGUST 3, 2015

In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer. Increase social media buzz. Enlightened peer reviews.

B2B 66

B2B Report Social Media Marketing 66

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. According to a report by PCMA , 79% of the event planners have gone virtual this year. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. Table of Contents.

Conference 10

Conference How To Social Media Video 10

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

ChurnZero

OCTOBER 13, 2020

Don’t know about all of you, but we are still on a conference high from an amazing first ever BIG RYG virtual conference last week. To serve as a recap, we have created this roundup of our top ten Customer Success takeaways from the conference. . If you attended, than you know how jam packed our lineup was. Expect to fail.

Customer Success 98

Customer Success Conference Customers Measurement 98

Clarivate

JUNE 23, 2022

Of course, ADCs and bispecifics weren’t the only treatment modalities that popped at this year’s conference. As we highlight in our report on this year’s key developments at ASCO , data for approved drugs in alternative patient segments was a recurrent feature. Jemperli, developed by GlaxoSmithKline, has been marketed in the U.S.

Conference 52

Conference Fashion Report Innovation 52

CSM Magazine

JULY 26, 2022

But how can you boost the effectiveness of conferences compared to live communication? A video conference can be recorded and reviewed later in case you missed something. Record training sessions, reports, and presentations you deliver via video conference. Top 7 Ways to Improve Video Conferencing. Record the ?onference

Video 59

Video Meeting Conference Tips 59

Gainsight

JUNE 29, 2020

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry. But what is the best way to utilize and leverage PX to a company’s advantage within a virtual conference? How our in-app communications performed.

Analytics 52

Analytics Data Conference Report 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302