Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career. NICE Systems, Inc.,

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Gainsight

FEBRUARY 23, 2024

Recently, we conducted a comprehensive study of our customer data, and the findings were clear: having a trained Gainsight Admin through Gainsight University positively impacts key metrics such as Net Promoter Score (NPS), Expansion Annual Recurring Revenue (ARR), and Active Users.

Net Promoter Score 52

Net Promoter Score Data NPS Study 52

AskNicely

FEBRUARY 8, 2017

The team are all setup here at the SaaStr conference here in San Francisco – make sure you stop by and see us at Booth number S10. SaaStr founder Jason Lemkin has frequently written about how measuring and improving your NPS is important for growing your business and it’s clearly a big theme at the conference this year too!

Meeting 150

Meeting Net Promoter Score Conference NPS 150

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Companies who monetize Customer Success, see higher Net Promoter Scores (NPS). For more information on upcoming TSIA conferences visit their site here. .

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Totango

JULY 6, 2021

Measuring customer loyalty confers a number of advantages: It lets you quantify the success of your customer loyalty strategy so that you can objectively evaluate your performance. Net Promoter Score. Net Promoter Score (NPS). Another important loyalty KPI is Net Promoter Score (NPS).

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

NICE inContact

OCTOBER 30, 2019

Award winners will show the steps taken to improve their customer experience resulting in improvements in first call resolution, service level, or Net Promoter Score (NPS). If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application!

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

delighted

APRIL 1, 2024

For a more quantitative metric, Net Promoter Score (NPS) surveys measure how likely attendees are to recommend your event to others on a scale of 0 (very unlikely) to 10 (very likely). The accumulated score across all respondents translates to a holistic NPS score, which you can use to measure attendee loyalty and interest.

Survey 98

Survey Feedback Conference Net Promoter Score 98

Daniel Group

SEPTEMBER 15, 2023

Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. Fred Reichheld is a prominent figure in the business world, known for creating the NPS program and his contributions to customer loyalty.

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

Daniel Group

MAY 12, 2022

Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, NC. “Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Net Promoter Score? and Net Promoter System?

Net Promoter Score 98

Net Promoter Score Customer Experience NPS Conference 98

Beyond Philosophy

NOVEMBER 30, 2023

For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. 1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc.,

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Daniel Group

NOVEMBER 10, 2023

In 2003, Fred Reichheld, a consultant with Bain & Company developed the Net Promoter Score. Sustainable Growth Through CX We were fortunate to have Reichheld as our keynote speaker at our last client conference. I followed up with a three-part interview with him. Click here for more information and to register.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

delighted

APRIL 19, 2023

For example, you can post QR code surveys on banners at in-person conferences to gather insights on how the audience connected with the sessions (more on this below). Conference and event feedback Imagine you’ve just finished a presentation at a conference and see mixed reactions from the crowd.

Survey 88

Survey Feedback Net Promoter Score How To 88

ShepHyken

APRIL 8, 2020

You can use tools such as Net Promoter Score and Customer Effort Score. A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. After the conference, she was headed back to the airport in a private car and started a conversation with her driver.

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Sentiment analysis showed a 3% increase in Net Promoter Score (NPS) and improvements to clients’ overall wellbeing score.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Heart of the Customer

FEBRUARY 20, 2018

Go to any CX conference, and the room that’s filled to overflowing is probably talking about metrics. Whether we’re talking Net Promoter Score, Customer Effort Score, or good old customer satisfaction, survey metrics give us something to share with […]. One thing we CX-ers have in common: we love our metrics.

Net Promoter Score 79

Net Promoter Score Survey Company Data 79

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Use Net Promote Score® (NPS) responses as a trigger for Customer Success processes. It was an all digital event with over 50,000 global attendees. OpFocus (@OpFocusInc) September 2, 2020. .

Net Promoter Score 90

Net Promoter Score Customer Success Conference NPS 90

Beyond Philosophy

NOVEMBER 10, 2014

There must be a good ratio of emphasis between internal and transactional goals, like sales and productivity, and the emotional goals, like Customer Satisfaction and Net Promoter scores. Most of the emphasis should be on Customer measures (70%) while less emphasis on the internal measures (30%).

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Analytics Competition Winners. Idaho Central Credit Union. About Calabrio Customer Connect.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Daniel Group

JUNE 23, 2022

Annual Client Conference | Dollars & Sense: What’s Next in CX? Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, N C. Our keynote speaker will be Fred Reichheld, creator of the Net Promoter System® and author of Winning on Purpose. .

Feedback 52

Feedback Net Promoter Score NPS Conference 52

AskNicely

JANUARY 17, 2017

If you’re in the SaaS industry, chances are you’ll be heading to the SaaStr conference in San Francisco next month – it’s shaping up to be the one of the biggest events of it’s kind with over 10,000 attendees expected this year! The post The Fire Rooster appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

If you’re in the SaaS industry, chances are you’ll be heading to the SaaStr conference in San Francisco next month – it’s shaping up to be the one of the biggest events of it’s kind with over 10,000 attendees expected this year! The post The Fire Rooster appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If However, I was most inspired by Pendo’s Product Engagement Score (PES). Inter-Departmental Collaboration.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

Beyond Philosophy

NOVEMBER 10, 2014

A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%. . < < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

CSM Magazine

SEPTEMBER 30, 2022

Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. The ICCU team then compared the Net Promoter Scores as well as the manual and predictive quality scores to develop an improvement action plan. About Calabrio.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

Kerry Bodine

JUNE 11, 2017

Sure, they care about Net Promoter Score and other marketing-based metrics, but they’re no longer pushing out empty promises. Hence the growing number of customer experience conferences and consultancies!). Marketing Is Not The Enemy. They’ve drunk the customer experience Kool-Aid.

Customer Experience 240

Customer Experience Net Promoter Score Customer Experience Professionals Advertising 240

Beyond Philosophy

NOVEMBER 19, 2014

Blogs Social Media CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement customer experience books customer experience industry customer experience management Customer Experience Program customer experiences Customer Loyalty Net Promoter (..)

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

Kustomer

APRIL 15, 2020

So instead of just worrying about what this new reality means to our net promoter score, we decided to do something about it. And the best part is, we’re bringing the conference to you — wherever you may be in the world. Kustomer is partnering with Tethr, and the Challenger Inc.

Net Promoter Score 52

Net Promoter Score Customer Experience Conference Travel 52

Kustomer

APRIL 15, 2020

So instead of just worrying about what this new reality means to our net promoter score, we decided to do something about it. And the best part is, we’re bringing the conference to you — wherever you may be in the world. Kustomer is partnering with Tethr, and the Challenger Inc.

Net Promoter Score 52

Net Promoter Score Customer Experience Conference Travel 52

Beyond Philosophy

NOVEMBER 24, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

Beyond Philosophy

JANUARY 2, 2019

Maersk, a global shipping company, improved their Net Promoter Score +40 points in 30 months, which also lead to a 10% increase in shipping volumes. You could invite them to a conference. Contrast this outcome with our clients’ that dedicate resources to improving Customer Experience. Maersk Line is an excellent example.

Net Promoter Score 156

Net Promoter Score Customer Experience Effort Score Hospitality 156

ChurnZero

SEPTEMBER 26, 2019

Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), customer responses to APPEALIE’s proprietary survey, UI/UX, recent product improvements, amongst other criteria. . All awards were presented at the 2019 APPEALIE SaaS Conference in San Francisco. . OVERALL SAAS AWARD WINNERS. Artemis Health.

Net Promoter Score 45

Net Promoter Score NPS Leadership Software 45

Beyond Philosophy

NOVEMBER 18, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Centricity 129

Customer Centricity Omni-Channel Net Promoter Score Strategy 129

Horizon CX

JUNE 10, 2022

For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). The systems thinking concept can also help us manage the customer journey mapping process differently and more effectively.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

Beyond Philosophy

NOVEMBER 6, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Beyond Philosophy

NOVEMBER 11, 2014

With nearly half of every decision decided by habits, the real question is how much longer can you afford to ignore the power of habits in your marketing efforts?

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Customer Bliss

AUGUST 9, 2018

A large conference room is set up once a quarter by stages of the customer lifecycle. A display of how everything is measured (Net promoter score). They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores. How is the room organized? How is it used?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. CustomerThink) Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86