CX University

MAY 23, 2023

The CX Professionals Association (CXPA) recently organized the CX Leaders Advance Conference, bringing together CX experts, thought leaders, and enthusiasts from around the world. In this article, I will share key takeaways and insights from this conference.

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The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

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Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

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Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. September 17, 2022 ( Newswire.com ) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? This year’s conference will be held on Oct.

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CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

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Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

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Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Customer loyalty is your clients’ commitment to your brand.

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Daniel Group

DECEMBER 15, 2022

From everyone at The Daniel Group, we’d like to say THANK YOU for your continued loyalty and faith in us. Throughout 2023, we will continue to share what we learned in depth at the conference to help you continue to improve your program. Read more The post THANK YOU for your continued loyalty and faith in us in 2022!

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SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

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ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program? Identify the benefits of your customer loyalty program.

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InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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Think Customers

OCTOBER 20, 2020

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Customer loyalty vs. brand loyalty: what’s the difference? Customer loyalty relates to customers who transact with a business on a frequent and ongoing basis, largely for financial reasons.

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ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

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Optimove

MAY 2, 2023

The data aligned with consumer confidence reported by  The Conference Board , which showed  its Consumer Confidence Index®  increased slightly in March to 104.2 It nurtures loyalty and trust; builds long-term solid relationships; is relevant and personalized; lets customers lead their journey. The positive feeling rose to 24% in March.

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Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. Loyalty Expo.

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Kustomer

OCTOBER 22, 2020

And the pandemic only heightened this need, as customer loyalty was more important than ever. And those that are having a hard time are probably going to lose a lot of brand loyalty, customer loyalty because customers will find another alternative.”. That’s how you get loyalty.

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SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

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Wired and Dangerous

OCTOBER 3, 2016

Nurturing the bounty of customer loyalty requires more than proper cultivation and seeding. Below are twenty-five ways to show your loyalty to your customers. Name a policy, building, or conference room for a key customer. Great relationships are fueled by affirmation. It must be fertilized with attention and care.

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BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. When it’s streamlined, each customer immediately has “heightened loyalty and purchasing power.”

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ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

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Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. The Journey to Loyalty and Personalization for Digital Commerce at Michael Kors.

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NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

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delighted

APRIL 1, 2024

The accumulated score across all respondents translates to a holistic NPS score, which you can use to measure attendee loyalty and interest. How satisfied are you with the variety of topics presented at the conference? This conference features unique sessions I wouldn’t find at other events. How would you rate the staff?

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SaleMove

MARCH 29, 2019

Glia , an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the CUNA Technology Council’s Best of Show Award at the 2019 CUNA Governmental Affairs Conference (GAC).

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Team Support

MAY 19, 2021

Here are 7 types of follow-up emails that help improve customer loyalty in either case: 1. Offer a free registration to an upcoming industry conference you are sponsoring or speaking at. On the other hand, if you send too many emails, then people will unsubscribe from your emailing list. How do you strike the right balance? Conclusion.

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Daniel Group

SEPTEMBER 15, 2023

Throughout the interview, Reichheld underscores the significance of customer loyalty, the emotional bond between businesses and customers, and the pivotal role of outcome metrics in understanding and driving business growth. His books, particularly his latest, “ Winning on Purpose, ” are widely acclaimed.

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Kustomer

OCTOBER 22, 2020

And the pandemic only heightened this need, as customer loyalty was more important than ever. And those that are having a hard time are probably going to lose a lot of brand loyalty, customer loyalty because customers will find another alternative.”. That’s how you get loyalty.

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Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. Loyalty 360’s Loyalty Expo. Where am I speaking ? CXPA’s 2016 European Insight Exchange. March 31, 2016. San Francisco.

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Daniel Group

SEPTEMBER 26, 2023

Many of you may remember that he was the keynote speaker at our client conference last year. We have just opened registration for our client conference for 2024. The conference will held on March 5 – 7, 2024, here in Charlotte. We’ve expanded this conference to two and one-half days from one and one-half days.

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Wired and Dangerous

OCTOBER 6, 2014

Nurturing the bounty of customer loyalty requires more than proper cultivation and seeding. Below are twenty-five ways to show your loyalty to your customers. Name a policy, building, or conference room for a key customer. Most vanilla to death. Neglect is more dangerous than strife; indifference more costly than error.

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Beyond Philosophy

JUNE 11, 2015

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. Customer loyalty programs are especially popular among retailers. The company has long claimed that a loyalty program isn’t needed because their prices are so low.

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Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. By keeping the needs of customers at the center of managerial focus, companies will be able to maintain customer loyalty.

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Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ? February 4 – 8, 2017. New York City. May 16 – 17, 2017.

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Customer Enthusiast

MARCH 29, 2024

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned to digitize to personalize.

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ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. It’s no surprise that customer success and loyalty go hand-in-hand.

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Strativity

MARCH 17, 2015

This complimentary virtual conference spotlights proven best practices for building customer loyalty by employing better engagement techniques and increasing retention via improved personalization technologies. There is no cost to attend this conference.

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