Conference Feedback NPS Voice of Customer 
Customer Bliss
AUGUST 9, 2018
Daniel and his team defined customer success for PTC within three pillars: ease of using the product, its value, and the delight they experienced working with PTC. Be Brave, Bring Customer Feedback to the Forefront. The leaders were shocked by some of the feedback and were motivated to transform the experience.
SurveyGizmo
NOVEMBER 4, 2020
Vanessa Bagnato, Director of Enterprise Solutions for Alchemer, attended the virtual conference, so we talked to her about the experience. . Alchemer: What were your biggest takeaways from the conference? Vanessa : I think the biggest takeaway for me was how proud I am of our customer-centric culture.
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Thematic
MARCH 13, 2023
It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. He presented XM Discover (former Clarabridge), a solution for understanding customer feedback at scale in front of an audience of 10K people.
Totango
FEBRUARY 5, 2021
Increasing Organic Growth: Emphasize retention rate, expansion rate, and customer health. Increasing Customer Centricity: Emphasize Net Promoter Score (NPS), Customer Satisfaction (CSAT) data, and community data. Voice of Customer (VOC) Metrics. ? Are customers happy with our products?
Waypoint Group
JUNE 13, 2018
By the way, those people will also tell their colleagues about the success the company has achieved with your products and services (at least those colleagues inside their company, if not externally at meetups, conferences, and other events) because they want to show how successful * they’ve * been. Who is “the customer?”
Seaton CX
AUGUST 17, 2023
With NPS survey response rates dropping into the single digits and customers who outright lie on them—or exhibit a “selective memory” when recalling facts and details—can you really expect to measure the customer experience? Here are a few more examples of customer behavior that I’ve encountered when working with clients.
Experience Matters
APRIL 7, 2015
Nominees are rated based on their capabilities, results, and client feedback. The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), The result: happy, loyal customers.
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