Chattermill

SEPTEMBER 4, 2018

Customer Experience. Through word-of-mouth marketing tracked by NPS. Turning more customers into promoters boosts the number of times your company is recommended. Identify what experiences turn customers into Promoters. It’s that customer feedback was central to building momentum with users. by Sam Frampton.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

delighted

JANUARY 22, 2020

This is standard practice for anyone running a successful NPS program, but we often see companies overlook the massive upside of leveraging promoters to their advantage. They will give your business an NPS score of 9 or 10 which means they are ‘very’ to ‘extremely’ likely to refer your brand to friends and family.

Case Study 40

Case Study Social Media NPS Study 40

delighted

MAY 24, 2017

This is standard practice for anyone running a successful NPS program. They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. We’ve put together 10 ideas from our customers to leverage the power of promoters. Loyal customers like to be acknowledged. Reach out to them.

Case Study 72

Case Study B2B Study Ecommerce 72

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Do your processes work for 40 customers? What happens to your business when you begin to experience true hypergrowth and you have 40,000 customers to engage?

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! When these types of things happen.

Management 52

Management How To Effort Score Customer Success 52

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Dip into the growing library of digital transformation, digital disruption or customer experience use cases and you have to admit things are starting to look quite different. It’s something done by previous generations.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. In this guide, we’ll show you just how valuable customer feedback can be, and give some actionable tips on how to collect and act on it. How Important Is Customer Feedback?

Feedback 76

Feedback Social Media Effort Score Net Promoter Score 76

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners.

Exercises 97

Exercises ROI Conference Video 97

Lithium

AUGUST 2, 2022

Customer care agents are absolutely vital to any business, no matter what industry your organization finds itself in. They handle everything from missing order forms to repeating the same common questions repeatedly for unhappy customers. Some blog areas are limited to Khoros customers only.

Roadmap 52

Roadmap Trends Conference Groups 52

delighted

APRIL 5, 2019

You’ve collected, analyzed, and derived insights from customer data - now what? The customer will be waiting for acknowledgement or an update from your company, so creating an efficient, organized, and candid system to close the loop with your clients and make the required changes you need is vital. Taking action on customer feedback.

Feedback 44

Feedback Customer Experience How To Effort Score 44

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Metrics Sales 0