ICMI Expo 2019 Conference Roundup

Comm100

Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. Custom survey Thank You pages present respondents with specific CTAs based on their feedback.

2019 Yale Customer Insights Conference

Chadwick Martin Bailey

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights.

3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. Here’s the schedule: The Service Experience Conference 2017.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. recent Digital+AI conference to get a fundamental understanding.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!

Sports 257

Astea to Present at the Stifel 2019 Cross Sector Insight Conference

Astea

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference.

The Top 26 Customer Service & CX Conferences in 2019

StellaService

If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. Team Performance cx conferences customer service conferences 2019There will be no shortage of opportunities to learn from leading experts, network […].

Pulse Is a Community, Not a Conference

Gainsight

That’s why I’m so proud of the customer success movement, specifically. We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. Community and Customer Success. The need for connection in customer success is real.

Totango Attends Chief Customer Officer Fall 2018 Conference

Totango

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. The Customer Success Buzz at CCO.

Customer Experience Conference and Events Calendar 2019 – 2020

Smarter CX

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event and conference information throughout the year. June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019.

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. If you are a customer experience or other customer-centric professional, this is one event you should consider attending.

How to Provide a Great Experience for Your Conference Guests

CSM Magazine

Paying conference guests often have high expectations and rightly so. When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience. This kind of approach will really help to set your conference up for success.

CX University Joins The Focus Group for Upcoming Conference Events

CX University

PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). The post CX University Joins The Focus Group for Upcoming Conference Events appeared first on CX University.

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

2019’s top five customer experience conferences in Europe

Qualtrics

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. Here’s our round-up of the 5 conferences in Europe we think every CX professional should be at: 1.

Announcing The New 2019 Customer Success Summit Conference

Totango

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Our past Customer Success Summits have drawn over 1,000 attendees from over 400 companies including ADP, Dimension Data, Google, Mulesoft, Oracle, SAP, ServiceNow, Slack, TSIA and Zoom among many others. Customer Success Summit Conference Global Executive Forum.

Customer Success Trend at TSW Spring 2018 Conference

Totango

Customer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.

Velocity Conference Shows What’s Gaining Velocity in Data Management

datastax

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. One of the most striking differences between this year’s conference and what I saw in 2009 is the focus on large-scale distributed applications.

Rethinking Retail at DTLQC Conference

iPerceptions

Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption. Customer Experience

Top CX Takeaways from the Frost and Sullivan CCW Conference

CX Accelerator

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Customer Experience is not about where, it’s about how.

CX Fusion Conference Highlights

CX Workout - Ideas Blog

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers.

Myra Golden’s Keynote for the DFW Airport Women’s Conference (WIN) 2016

Myra Golden

I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. I truly enjoyed working with the executives at DFW Airport to design this special keynote to focus on taking the customer experience to the next level.

Microsoft Digital Transformation #Env16 Conference: AccuWeather

Natalie Petouhof

Lowe’s, Motorola and LiveNation are just a few examples of AccuWeather Enterprise Solutions customers who use hyper- local severe weather insights to help them protect people, property and profits worldwide. Covering Customer Experience and IOT.

2019’s top employee experience and HR conferences in Europe

Qualtrics

Which is why conferences are so great for EX professionals looking to transform their organization and grow their careers. Here’s our round-up of the best employee experience conferences in 2019. Employee Experience conferences employee experience europe conferences experience

A Quick Guide to Attending Customer Service Conferences

TeamSupport

Attending an industry conference can sometimes feel overwhelming. Despite the negatives, attending a conference in the customer service industry in particular can be extremely valuable to the future of your business. Here’s our quick guide on attending customer service conferences and how to get the most out of your time at these events. Click here to download our new infographic on customer service trends to get an idea of hot topics in customer service!

What makes good customer service?: Rant & Rave heads to the ICS Annual Conference

Rant And Rave

At Rant & Rave, we’re all about facilitating outstanding customer experiences (and striving to help our clients understand what makes satisfies their customers in the first place). Customer Experience

The top market research conferences to attend in 2019

Qualtrics

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Eric Soelberg- VP, Customer Insights, LL Bean.

The top employee engagement and human resources conferences for 2019

Qualtrics

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. HCI Employee Engagement Conference. HR Technology Conference and Expo.

Things Get Personal at DMA Conference

Teletech

The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. Customer Experience Analytics Retail North America dma dataanalytics marketing

F8: News From the Conference

Natalie Petouhof

Bots for Messenger : As part of the new Messenger Platform, bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and live automated messages — all by interacting directly with the people who want to get them. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

Astea to Present at 31st Annual ROTH Conference on March 18

Astea

Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,

Astea to Present at 31st Annual ROTH Conference on March 18

Astea

Astea to Present at 31st Annual ROTH Conference on March 18. The post Astea to Present at 31st Annual ROTH Conference on March 18 appeared first on Astea. HORSHAM, PA (March 6, 2019) — Astea International Inc.,

Humanizing the Customer Experience

IntouchInsight

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience

9 Must-Attend Customer Experience Conferences in 2019

iPerceptions

The Customer Experience (CX) is one of the hottest topics in most industries. Customer ExperienceIt is being discussed, researched and scrutinized as much as ever before, and with the level of impact that CX can have on your bottom line , it’s definitely for a good reason.