The DiJulius Group

APRIL 19, 2023

One thing is for certain, we have been in a customer service recession since the end of the pandemic. It is an opportunity for the brands that focus on the experience they deliver to both employees and customers. However, unlike every other recession, this one is optional.

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Conference Customer Service Groups Customers 94

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

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Conference Customer Experience Customer Journeys Omni-Channel 96

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

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Conference Groups NPS Net Promoter Score 98

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference. The point… the conference content was wonderful. Experience what your customers experience.

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Customer Experience Conference Customers Connections 243

iPerceptions

DECEMBER 3, 2019

Customer Experience (CX) can make or break a brand. Customer Experience conferences are a great place to gain these insights. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade.

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Conference Customer Experience Innovation Brands 83

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal.

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Customer Experience Conference Course Training 177

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

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Conference Employee Engagement Leadership Trends 98

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

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Conference Analytics Connections Tips 80

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

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Conference Self Service Contact Center Innovation 52

IntouchInsight

JUNE 19, 2019

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.

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Customer Experience Conference Customers Brands 220

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. Rusty Warner is one of the world’s foremost experts who can provide answers in a session entitled The Future of Customer-Obsessed Marketing.

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Conference Connections Case Study CRM 52

Centercode

OCTOBER 31, 2023

Last week, we opened the doors to the 2018 Customer Validation Conference, the first event of its kind within the customer testing (Alpha, Beta, and Field Testing) industry.

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Conference Customers Industry Customer Experience 52

Kerry Bodine

OCTOBER 22, 2017

If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. Here’s the schedule: The Service Experience Conference 2017. November 2 & 3 in Madrid.

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Conference Customer Journeys Customer Experience Customers 120

CX University

MAY 23, 2023

The CX Professionals Association (CXPA) recently organized the CX Leaders Advance Conference, bringing together CX experts, thought leaders, and enthusiasts from around the world. In this article, I will share key takeaways and insights from this conference.

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Conference Customer Centricity Innovation Strategy 52

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

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Customer Experience Social Media Video Analytics 236

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. Register for SaaStr Annual 2021 here. .

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Conference Leadership Industry Customer Success 95

SAP Customer Experience

MARCH 24, 2023

Dear Utilities and Energy Community, Preparations are running at full speed for our co-located International SAP Conference for Utilities and International SAP Conference for Energy which are taking place from 18-20 April, 2023 in Basel, Switzerland.

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Conference Industry Customer Experience Customers 73

Optimove

FEBRUARY 28, 2024

The title of his talk is The Future of Customer-Obsessed Marketing. With martech spending reaching new heights, with diminishing returns, Warner offers marketers a rare opportunity to gain insights to ensure that marketing spend does deliver increasing returns.   Join us for this engaging talk and keep your customers engaged.  

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Conference Connections B2C Tips 52

CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever.

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Conference Customer Journeys Net Promoter Score NPS 140

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. Looking for your next CX conference?

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Conference Tips Customer Experience Meeting 64

The DiJulius Group

APRIL 5, 2022

A Customer Service Revolution is… A radical overthrow of conventional business mentality designed to transform what Employees & Customers experience. The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group. Read Full Article.

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Conference Customer Service Culture Loyalty 72

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

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Conference Analytics Connections Tips 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

ClearAction

MAY 25, 2023

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! Your enterprise goals are to continually increase value to investors, so by definition, you must continually increase value to customers. Well, you CAN!

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Customer Experience Chief Customer Officer Leadership ROI 118

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

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Conference Customer Success Customer Journeys Industry 98

Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. September 17, 2022 ( Newswire.com ) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? 19-20, 2022, in Charlotte, N.C. CHARLOTTE, N.C.,

Conference 52

Conference Groups Net Promoter Score NPS 52

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

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Conference Customer Experience Chief Customer Officer Contact Center 60

Beyond Philosophy

OCTOBER 19, 2018

To improve your customer experience it is vital you address these seven key strategic questions. Colin reveals these questions at a keynote conference speech in Bahrain. Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

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Conference Customer Experience eBook Customers 74

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The Experience Management Summit (X4). The annual Conference of The Experience Management Summit brings together some of the most inspiring people. Customer Contact West. Customer Contact West.

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Conference Customer Success Case Study Innovation 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

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Conference Analytics Connections Tips 52

Oracle

MARCH 31, 2021

While many of them are virtual conferences, some scheduled toward the end of the year are planning to be in-person or even hybrid conferences. Women Transforming Technology Conference. — Girls in Tech Conference. — Wonder Women Tech National Conference. Women of MENA in Technology Conference.

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Conference Technology Trends Customer Experience 88

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

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Conference Data Analysis Culture 71

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. ENJOYING THIS ARTICLE? Sign up for our newsletter.

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Conference Contact Center Innovation Consulting 68

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Digital Customer Experience Virtual Summit – [link].

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Conference Customer Success Chief Customer Officer Leadership 52

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. June 5 – 7, 2019.

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Conference Customer Experience Hotels Chief Customer Officer 40

Beyond Philosophy

JANUARY 25, 2024

Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience.

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Sports Customer Experience Customer Centricity Conference 78

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision. But you can’t adapt if you don’t understand customers.

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Customer Experience Customer Centricity Case Study Contact Center 105