GetFeedback

JUNE 10, 2019

Even though we know how important understanding your customers’ needs are, we often fail in designing surveys and forms that actually work–forms that are easy for customers to fill in and for your team to process and extract conclusions from. Follow these tips to design feedback surveys that your customers will want to fill in.

Feedback 199

Feedback Survey Conference Airlines 199

West Monroe

MAY 8, 2023

About the episode A recent survey reveals 93% of CEOs are preparing for a recession. Peterson Appointed to Chief Economist of The Conference Board in 2020, Dana has vast experience across multiple roles, notably at Citi and the Federal Reserve Board in Washington, D.C. And really the key is the consumer. on Spreaker.

Banking 98

Banking Conference Policies Healthcare 98

OpinionLab

MARCH 8, 2016

Empowering your consumers is the key to improved customer experience. I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. She had been charged with conducting a quality audit of the survey and panel industries.

Consumers 96

Consumers Advertising Banking Survey 96

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. Here’s how.

Consumers 60

Consumers Social Media Trends Conference 60

Call Experts

JANUARY 9, 2019

Forrester Research Studies conducted a customer experience survey to reveal reasons a specific brand receives a boost in customer loyalty. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Team Member Skills Highlight: Anthony Vargas.

Consumers 64

Consumers Call Center Conference Contact Center 64

Lumoa

AUGUST 23, 2021

The post-COVID-19 consumer is still going to be a bit financially nervous and hesitant with their spending, so the largest change in behavior is going to be the building (or re-building) of their trust. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. People want to feel more connected.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Consumers receive fragmented communications across their care journey.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

GetFeedback

FEBRUARY 12, 2019

Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. In fact, 66% of consumers prefer to be reached by SMS over any other channel, and that number jumps to 75% when we’re talking about millennials. Bottom line: SMS surveys work. What do SMS surveys look like at GetFeedback?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

Feedback 57

Feedback Survey Conference Customers 57

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. He has significant experience helping clients develop customized consumer solutions specifically designed to meet their business needs.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

Qualtrics

NOVEMBER 12, 2020

Get the right results from your survey by finding the right survey respondents to provide confidence in your data The challenge of finding survey respondents. Getting the right survey participants is critical to the success of your survey, but it's also hard to do. How to find the perfect survey participants.

Survey 52

Survey Social Media Feedback Marketing 52

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

Conference 28

Conference Marketing Case Study Analytics 28

QuestionPro Audience

DECEMBER 14, 2017

When asked about bitcoin at an investment conference, JPMorgan Chase CEO Jamie Dimon said the digital currency was a “fraud that would eventually blow up” and that his firm would fire anyone at the bank who traded it “in a second.” Joseph Stiglitz, an economist and Nobel laureate, said that bitcoin “ought to be outlawed.”

Government 247

Government Conference Banking Consumers 247

BlueOcean

MARCH 3, 2020

Their success story is focused on the challenges of launching a new consumer line of products designed at increasing brand awareness and gaining market share. The Tier 2 team achieved 95% customer satisfaction for 12 months straight – validated by an impressive 40% response rate to post-contact CSAT surveys. About the Stevie Awards.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

BlueOcean

JANUARY 21, 2020

Blue Ocean’s Stevie Award entry highlighted the incredible success they have achieved in supporting consumers with security and antivirus products from a leading security software company. Our consumer cyber security team is a perfect example. Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

Innovative CX

MARCH 24, 2023

Now we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, it seems we are patiently accepting these excuses as the new normal. Don’t these sound exactly like what we as consumers have always wanted?

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Moderated by Jeffrey Jolton, Director, People Analytics, PwC, the panel included people who are “responsible for the engagement program” (Kristen Kraus, Director, Global Human Capital, PwC), as well as consumers of HR’s engagement efforts.

Survey 40

Survey Employee Engagement Government Conference 40

TechSee

JANUARY 5, 2021

Significant safety restrictions forced many companies to adapt their support models to meet consumer preference for remote contactless service and avoid technician visits due to safety concerns. In a recent survey , 65% of consumers stated that they would rather avoid technician visits due to safety concerns unless absolutely necessary.

Contact Center 109

Contact Center Policies Survey Consumers 109

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. .

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

Chadwick Martin Bailey

JULY 21, 2020

In terms of the conference itself, the newly virtual event meant remote video sessions, online connections, and every now and then earning a merit badge. Although not without its quirks (get it?), the event offered of great thought leadership, insights, and ideas, as well as many excellent learning and networking opportunities. The Discover.ai

Conference 83

Conference Case Study Consumers Leadership 83

SurveyGizmo

OCTOBER 21, 2020

We’ve fielded surveys for everyday items like bedding too. We’ve fielded quite a few “pulse check” surveys asking if consumers are using curbside grocery pick up or delivery as much as they did in April, for instance. Are consumers willing to go into a store more now than they were?

Survey 97

Survey Healthcare Consulting Course 97

QuestionPro Audience

SEPTEMBER 27, 2018

We use many words to describe those who answer our sometimes-tedious surveys: “respondents”, “participants”, “subjects”, etc. In short, an online panel is a community of research participants who share specific characteristics in common; e.g., general consumers, IT decision-makers, beer-drinkers, etc. And be more professional.

Marketing 170

Marketing Study Survey Conference 170

Innovative CX

JUNE 22, 2021

Now as we emerge from the pandemic (at least in the US), we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, we certainly seem to have accepted this new normal – aka – bad customer service. No conferences.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Chadwick Martin Bailey

JANUARY 31, 2020

Key Takeaways from The Media Insights & Engagement Conference. The Media Insights & Engagement conference was held this week in New Orleans, and we heard some consistent themes that are impacting the media industry. Consumers desire something that resonates with them, even at the detriment of production quality.

Sports 52

Sports Conference Entertainment Consumers 52

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. Mehta says: “It’s one integrated, personalized offering.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

Beyond Philosophy

MAY 20, 2015

Sometimes it is differentiating, and offers consumers definite benefits – such as practiced by companies like Zappos, Wegmans, Ritz Carlton, Rackspace, Southwest Airlines, Trader Joe’s, Amazon, Baptist Health Care, and Zane’s Cycles – and sometimes it is just one of multiple factors which contribute to customer loyalty or disloyalty behavior.

Consumers 60

Consumers Self Service Study Retail 60

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

Bold360

FEBRUARY 26, 2020

Our team just got back from yet another energizing and inspiring Pink Elephant conference, one of the world’s biggest gatherings of IT Service Management professionals and thought leaders. There were a few key themes that surfaced again and again throughout the conference, during both formal presentations and informal conversations.

Self Service 59

Self Service Employee Experience Knowledge Base Conference 59

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. According to a recent TechSee survey , 42% of consumers indicated that — even after the pandemic — they would prefer to get remote support and avoid technician visits altogether.

Self Service 109

Self Service Customer Service Video Engagement 109

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”.

Hotels 147

Hotels Conference Travel Advertising 147

Chadwick Martin Bailey

MARCH 11, 2020

Conference attendance looked a little different at last week’s Quirk’s event. In the most recent GRIT Innovation survey, Bex Carson of Brandwatch said “your next standout researcher is a mathematician & storyteller, scientist & artist, code-breaker & journalist.” VP of Consumer Psychology.

Conference 59

Conference Travel Culture Consumers 59

Playvox

SEPTEMBER 14, 2022

times more likely to be focused on the customer journey than on the path to purchase, the Gartner survey revealed. In a 2022 Qualtrics study , 63% of consumers surveyed said businesses need to do a better job of listening to feedback. Heading to the 2022 QATC Annual Conference ? Successful CX programs are 2.3

Analysis 79

Analysis Social Media Contact Center Effort Score 79

Alida

JUNE 30, 2017

Vehicle sales are softening, and car ownership is down, especially among younger consumers. Mobility platforms and car sharing apps are giving consumers more reasons to forego owning a car, especially in urban areas. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California.

Automotive 138

Automotive Industry How To Customer relationships 138

BirdEye

JULY 10, 2023

Understanding customer preferences Digging into competitors’ customer demographics and marketing strategies helps businesses grasp the factors influencing consumer preferences and loyalty. Trade shows and conferences Don’t dismiss industry events and trade shows. What do you mean by competitive intelligence?

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Oracle

DECEMBER 27, 2018

The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Mindshare and Econsultancy research revealed that 55% of consumers want to be able to point their smartphones at an object and learn more. Here are 5 customer experience trends that shaped the last year.

Trends 88

Trends Customer Experience Retail Conference 88

Verint

NOVEMBER 27, 2017

Customer preferences change frequently—especially when interacting with brands—so surveys and methods of contact must follow suit. When reviewing one of my columns from last year on how to design and build a great survey , I was surprised to discover how different the piece would be if I were writing it today. Involve the experts.

Survey 32

Survey Gamification Feedback Guidelines 32