Kayako

OCTOBER 29, 2015

A 2011 American Express survey indicated more than two in five customers will tell people about a good experience, but three in five tell people about a poor experience. Another study shows that customers are 65% more likely to become disloyal and spread negative word of mouth because of a poor customer service interaction.

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Playvox

SEPTEMBER 1, 2021

Gen Z, the newest cohort to engage with customer service channels, grew up with lightning-fast internet connections and expectations of equally fast responses from brands they use. Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work. Intelligent Virtual Agent.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Service Untitled

FEBRUARY 22, 2011

Inefficiency – There is the wasted time while the salesman has to confer with his manager. So does it have to be an expensive automobile like Jaguar for consumers to expect exemplary customer service? After all when I sell a house for $100,000 or one for $700,000 the service is the same.

Customer Service 45

Customer Service Transportation Poor Customer Service Customer Satisfaction 45