CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

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Contact Center Call Center Call Center Solutions Roadmap 182

Gainsight

JULY 13, 2022

Get connected. At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

Roadmap 59

Roadmap Conference Analytics Strategy 59

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal.

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Conference Roadmap Employee Engagement Tips 29

Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

Conference 40

Conference Roadmap Social Media Video 40

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Below are 10 product experience conferences that you should check out for 2019.

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Conference Management Innovation Roadmap 33

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Martin Hill-Wilson

JANUARY 29, 2016

Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service.

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Omni-Channel Roadmap Self Service Customer Journeys 40

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Customer Contact Now Virtual Roundtable. CCW Online Summit: Customer Experience Trends, Challenges & Innovations. Go virtual!

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Conference Customer Journeys Roadmap Innovation 52

Oracle

JANUARY 9, 2019

A new year brings endless potential for great – and not so great – customer experiences. According to Forrester , the Forrester’s 2018 Customer Experience Index shows that “companies are struggling to create and sustain a human connection with their customers.” “Listen to the customer.

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Tips Customer Experience Roadmap Conference 80

Natalie Petouhof

MARCH 29, 2016

What’s clear is that digital disruption means taking all the data that can be collected about customers, using that voice of the customer data and making better business decisions. The Adobe Platform offers businesses the ability to connect the front and back offices, so key to making the customer experience actually work.

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Conference Data Roadmap Culture 40

Lithium

MAY 4, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Does your brand use Khoros technology to deliver world-class digital customer experiences? Some blog areas are limited to Khoros customers only. Hello, to all of our Atlas members!

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Conference Analytics Social Media Roadmap 52

Oracle

FEBRUARY 7, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019? **Ready to register now for Oracle Modern Customer Experience 2019?

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 JD Edwards Roadmap Presentation.

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 JD Edwards Roadmap Presentation.

Resources 40

Resources Roadmap Chatbots Conference 40

Optimove

NOVEMBER 7, 2019

Yet, it did, when Optimove’s fourth annual Customer Advisory Board (CAB) meetup took place in Tel Aviv earlier this month. Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove.

Conference 40

Conference Roadmap CRM Customer Retention 40

Customer Bliss

MAY 5, 2016

If you start talking about cross-functional teams and what that means for customer experience, the journey for your organization is even more nuanced. Silos band together to work on the problem, but often without starting with customers’ lives. Who has time for cross-functional teams in a modern business environment?

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Customer Experience How To Chief Customer Officer Roadmap 100

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Oracle

FEBRUARY 26, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**.

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Conference Roadmap Tips Feedback 40

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! What’s next?

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Resources Case Study Study Conference 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Alliance by IFS

APRIL 22, 2019

In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance. The conference takes place April 23–26, in Palm Desert, CA. These companies typically don’t have a holistic picture of the customer experience because each of their departments uses a different system.

Software 77

Software Management Roadmap Conference 77

Gainsight

FEBRUARY 16, 2021

To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. And there were so many memories along the way, many from our Pulse conference. We launched in 2013 with the premise of “software for Customer Success Managers.”

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Chief Customer Officer Conference Customer Success Software 64

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level.

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CEM Roadmap Contact Center Conference 40

VDS

JULY 20, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends. What are my profitable and unprofitable customers/products/services?

Case Study 52

Case Study Innovation Study Entertainment 52

BirdEye

AUGUST 28, 2023

Your potential customers are doing more on social media platforms than sharing cat memes. You can splash with an up-to-speed social media strategy on the best marketing methods to reach potential customers. Creating an emotional connection with your customer base is easier than you think.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Gainsight

APRIL 23, 2019

On May 21-24, over 5,000 growth-focused SaaS professionals will meet in San Francisco for four days of education, inspiration, and connection. Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences.

Tips 49

Tips Management Roadmap Conference 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Connect Your Tribe Through Storytelling.

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Brands Social Media Analytics Conference 60

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. There are even more functions beyond those, but the point is: customer success is still being defined. Below is a preview of how the team at InVision defines customer success. This week I also have a customer training.

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Customer Success Management Roadmap Training 48

Gainsight

MAY 7, 2019

As if that wasn’t enough, she’s also an award-winning bestselling author and the mind behind, “ Mobilized: An Insider’s Guide to the Business and Future of Connected Technology.”. With over 20 years in product management, he’s dedicated to sharing his expertise and connecting other product managers across the globe.

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Industry Conference Consulting Software 49

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . billion people in the world connected to the internet and more than 3.499 billion active social media users. . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Customer results will sell, not features.

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Customer Success Chief Customer Officer ROI Sales 80

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Audience: The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Audience: The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today.

Social Media 40

Social Media Case Study ROI Course 40