Competitive Advantage Customer Experience Management Customer Relationship Management Management 
SurveySparrow
JUNE 30, 2023
Here comes the customer experience manager —a talented individual who turns interactions into priceless memories. In this blog, we will embark on a fascinating exploration of the customer experience manager’s world, understanding their responsibilities, strategies, and impact.
Natalie Petouhof
JUNE 15, 2015
Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !
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Natalie Petouhof
JUNE 9, 2015
Tweet In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. For many organization’s customer experience management is a major pillar in their efforts to engage and retain their customers and partners.
Doug Leather
APRIL 30, 2014
I only wish that people would stop making bold statements that they’re never going to deliver upon, unless they develop a REAL understanding of their current reality, a REAL understanding of the reality to which they aspire, and REAL capacity for change.
Doug Leather
MARCH 11, 2014
Surely everybody with some understanding of change management principles recognises that transformation requires an amended set of measures and/or the addition of some added measures to ensure focus and accountability? Have a look at this video, by Dr Nicola Millard, on the topic of Customer Effort: Help or Hype?
Doug Leather
MARCH 19, 2014
I admit that I’m a customer-centric evangelist because quite frankly, how else can you build meaningful competitive advantage? Customer-centricity is all about differentiation and it’s almost impossible to sustain differentiation around product, price and distribution footprint. I’m guilty!
Doug Leather
APRIL 23, 2014
In fact, Customer Experience and Sustainability should go hand in hand – one without the other is indicative of opposing forces. Your thoughts?
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