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The Art of Selling CX

Horizon CX

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

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10 Innovative Ways Companies are Winning with AI Today

TechSee

There are many ways AI is helping businesses across industries gain a competitive advantage. For example, usage-based insurance (UBI) products are tailored to the behavior of individual consumers, using data from in-vehicle telecommunication systems (telematics) to determine a consumer’s driving safety score.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets.

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Building a Mobile App? Here Are The 5 Big App Trends You Need to Be Aware Of

Optimove

And whilst this number will continue to grow into 2023 (and likely way beyond), mobile marketing is experiencing a seismic shift as the recent privacy upgrades from both Google and Apple present new challenges for both developers and marketers. What we do know is that consumer interest remains high and shows no signs of slowing … yet.

Trends 52
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ProKarma and Lenati Join Forces to Create End-to-End Digital Transformation Company

PK

The integration will further strengthen ProKarma’s position as a market leader in digital transformation, emerging technologies and platforms. Lenati’s team has a deep understanding of how to help clients innovate and build market leadership by using data to dive deep into the customer experience to build effective and engaging experiences.”.

Company 40
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Top Industries For Social Customer Service

Clarabridge

Transportation & Logistics. Similar to travel and hospitality brands, transportation companies deal with unhappy travellers on the go. When engaging with transportation brands, customers rely heavily on the availability of instant information. In addition, swiftly providing real-time information (e.g.