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InMoment is a customer feedback platform that helps you understand the voice of your customers, get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.
But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives.
Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more.
So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. This will help you choose the right and the best InMoment alternatives.
Why Look For InMoment Alternative?
When you are thinking of buying a new product, what do you do? Read customer reviews online, right? It is because customer review provides honest feedback on the product and helps in your purchase decision.
So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of InMoment, based on customer reviews. So, let’s start exploring.
1. Unable to Run Different Types of Surveys In the Free Version
With InMoment’s free plan, you cannot run two different types of surveys at the same time. This becomes a drawback as it hinders customer’s exploration of the platform before purchasing it.
Here’s a customer review talking about this limitation.
2. Limitation to Report Automation
Automation makes work easier especially when it comes to reporting in any customer feedback management tool. Automation helps organizations save time, reduce human errors, and ensure that survey data is turned into actionable insights more efficiently.
But this is a limitation when it comes to InMoment and here’s a customer review on this limitation.
3. Complex Text Analytics Feature
The text analytics feature allows users to gather deeper insights into respondents’ opinions and feelings. With InMoment you do get this feature but it is complex to understand and use. Here’s a customer review on this limitation.
4. Limited Integrations
Integration of feedback management platforms with different CRM and data analytics tools is a must. But with InMoment the integrations are limited.
How Did We Evaluate InMoment Alternatives?
With an abundance of survey tools available in the market, the task of selecting the perfect tool for your business is a challenging endeavor. The same holds true when narrowing down the top 7 InMoment alternatives.
So, we took into account these essential factors to guide our tool selection.
| Factors | Description |
| Features | The tool should provide the basic features needed to design, distribute, and analyze surveys. |
| Pricing | The tool should be affordable and offer the optimal value for your investment. |
| Customer Reviews | Customer reviews reflect the experiences of previous customers with the survey tool. |
| Free Trial | Free trial allows users to explore functionalities and evaluate if it matches their requirements, before making any purchases. |
| Pros and Cons | We explored customer reviews from platforms such as G2, and Capterra, to compile a list of each tool’s advantages and disadvantages. |
Quick Overview of Top 7 InMoment Alternatives in 2024
Here is a quick overview of the top 7 InMoment alternatives based on their G2 score, pricing, etc.
| InMoment Alternatives | Pricing | G2 Review Score | Free Trial | Free Version | Customer Support |
| SurveySensum | Starting at $99 per month | 4.7 (5) | Yes | Yes | End-to-end customer support (live chat, emails, blogs, etc.) |
| Qualtrics | Contact them for details | 4.4 (5) | Yes | No | Live chat, online in-person training, etc. |
| Medallia | Contact them for details | 4.4 (5) | No | No | Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, and FAQs/Forum |
| Birdeye | Contact them for details | 4.7 (5) | Yes | No | 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, and Chat |
| AskNicely | Contact them for details | 4.7 (5) | No | No | Knowledge Base, FAQs/Forum, Email/HelpDesk, Phone Support, and Chat |
| Forsta | Contact them for details | 4.2 (5) | Yes | Yes | Chat, 24/7 (Live rep), Phone Support, Email/Help Desk, and Knowledge Base |
| GetFeedback | Contact them for details | 4.5 (5) | Yes | Yes | Knowledge Base, Chat, Email/Help Desk, Phone Support, and FAQs/Forum |
7 Best InMoment Alternatives for You
Now, that we have a quick overview of the InMoment alternatives, let’s delve deeper into these tools’ best features, pros, and cons.
1. SurveySensum
SurveySensum’s exceptional features make it one of the first and best InMoment alternatives. This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive.
While launching surveys is just the first step, SurveySensum’s Text Analytics software allows you to understand and derive actionable insights from open-ended feedback – ensuring that each and every feedback is utilized effectively.
Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention. And, it’s not just the product, a CX consultant comes along with it to make your CX a success.
Best Features
- This platform provides users with a variety of question types, including MCQ, open-ended, and rating scales.
- Users can personalize their surveys according to their preferences and can also choose from numerous available themes.
- The Text Analysis feature enables users to derive actionable insights from open-ended feedback.
- Question branching and skip logic features allow users to create a more personalized survey experience.
- Along with the creation and tracking of feedback, it allows users to set up notification alerts to close the feedback loop in real time.
- Users can send surveys via multiple channels like emails, WhatsApp surveys, messaging, etc.
- Provides dedicated CX consultants who provide handholding support at every stage of the feedback process.
| Pros | Cons |
| Create surveys in a variety of languages | Limited integrations but they will be available soon on the platform. |
| Dedicated CX experts analyze feedback and offer insights to boost your sales and retention | |
| Guarantees 2-hour SLA Support | |
| Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV. | |
| Manage feedback from multiple channels like chatbots, support tickets, in-app reviews, etc | |
| Seamless survey experience on all devices | |
| Provides automated feedback tagging by category, and sentiment |
Customer Review
Pricing
SurveySensum is a budget-friendly feedback management tool that comes with a free version with unlimited surveys, users, and questions. The prices for this tool start from $99 per month.
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2. Qualtrics
Qualtrics is the second InMoment alternative that specializes in collecting, analyzing, and acting on customer, employee, product, and brand experience data. It provides powerful data analysis and reporting tools to help organizations make sense of their survey data.
Best Features
- Data visualization keeps track of the descriptives
- In-depth analysis of surveys
- Seamless integrations with Salesforce, Zendesk, Adobe, and more
| Pros | Cons |
| Provides custom reports and dashboards | Pricing is not ideal for small businesses |
| Analyzes open-ended text and sentiments | Few important widgets such as heatmap are disabled |
| Survey setup is quite streamlined. | Technical support is limited |
Customer Review
Pricing
You have to contact the team for the pricing information.
3. Medallia
InMomenet alternative, Medallia allows users to derive actionable insights from effective product, customer, and employee surveys. This cloud-based platform collects a wide range of feedback and provides smart insights to assist users in their decision-making process.
Best Features
- Real-time data and dashboards
- Customizable surveys
- User interface is easy to use, especially for beginners
| Pros | Cons |
| Detailed reports on customer feedback | When downloading reports most of the time webpage is slow |
| Easy to use software | Expensive |
| Easy boarding process | Steep learning curve |
Customer Review
Pricing
You have to contact the team for the pricing information.
4. Birdeye
Birdeye is a software platform that specializes in reputation management, customer experience, and online review management for businesses. It offers tools and services to help businesses collect and manage customer feedback, monitor online reviews on various platforms, and enhance their online reputation.
Best Features
- Social media management
- Custom reports and dashboards
- Sentiment analysis on open-ended feedback
| Pros | Cons |
| Review management and response is quick and pretty easy | Not being able to integrate all platforms like Yelp |
| Intuitive dashboard | Multiple features demand a certain learning curve |
| Smooth onboarding process | User interface is not exactly user-friendly |
Customer Review
Pricing
You have to contact the team for the pricing information.
5. AskNicely
AskNicely is one of the best InMoment alternatives that allows users to capture real-time customer feedback through surveys and customer interactions, allowing businesses to understand customer sentiment and make data-driven decisions.
Best Features
- The platform uses gamification to enhance user experience
- Track important metrics like NPS, CSAT, CES, and many more.
- Surveys can be scheduled ahead of time
| Pros | Cons |
| Multiple language survey creation | Customizing the workflow can be lengthy |
| Fast & responsive customer support team | NPS scale is not customizable |
| Condenses open-ended feedback into a brief summary | Setting up surveys that target the same group is confusing |
Customer Review
Pricing
You have to contact the team for the pricing information.
6. Forsta
InMoment competitor, Forsta, formerly known as FocusVision Decipher, offers a robust yet user-friendly professional survey and reporting solution. Users can design custom surveys, collect responses, and gain insights from the collected data.
Best Features
- Comprehensive reporting and dashboards
- Allows users to customize their surveys
- Offers a variety of attractive graph and chart formats for reporting and analysis.
| Pros | Cons |
| Provides analytics tools that reveal important business metrics and track progress | Creating surveys is complex |
| Has a centralized dashboard for users to interact with | Lack of support for Chrome |
| Ability to track historical data | Poor customer service |
Customer Review
Pricing
You have to contact the team for the pricing information.
7. GetFeedback
GetFeedback is a customer experience platform that specializes in collecting, analyzing, and acting on customer feedback to improve the overall customer experience. It provides real-time feedback collection and reporting, enabling businesses to respond promptly to customer concerns and feedback.
Best Features
- Offers custom reports and dashboards
- Provides analytics tools that gather important business metrics and track progress
- Customizes various components of surveys like questions, distribution frequency, audience size, and anonymity
| Pros | Cons |
| Provide gamification elements to enhance user experience | UX is a bit confusing |
| Accessible from a mobile device by users on the go | Very expensive if you want the Salesforce integration |
| Measures and reports on NPS, CSAT, or other metrics | Customer support is not great |
Customer Review
Pricing
You have to contact the team for the pricing information.
Conclusion
There you go! A detailed list of the top 7 InMoment alternatives in 2023 that you can choose from for customer feedback management. Now, when it comes to choosing an alternative to InMoment for your business, it depends on your business goals and objectives for gathering and analyzing survey data.
An efficient customer feedback platform not only helps in gathering, tracking, and analyzing survey data but also enables you to take data-driven actions to improve your customer experience. And keeping that in mind, SurveySensum stands out as the best alternative to InMoment.
Along with gathering, tracking, and analyzing survey data, SurveySensum offers many exciting features like seamless integrations, text analysis on open-ended feedback, multiple language surveys, customizable surveys even with the free version, and many more!
Improve Your Customer Experience With SurveySensum
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