CSAT vs NPS: Understanding the Variances in Feedback Measurement
SurveySparrow
DECEMBER 28, 2023
This stat shows us the importance of measuring customer experience. In this blog, we will look into the different aspects of CSAT and NPS in terms of meaning, elements, measurement, assessment, and all you need to know about the two. But hey, if you’re here for a quick comparison, I have added a table at the end.
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