article thumbnail

How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

So what can we learn from a cross-continental comparison? Obviously, the comparison isn’t one-to-one. CX Trend #3: New Loyalty Indicators & Drivers Are Emerging. What experience elements would most impact a consumer’s loyalty? Connecting those features will be critical to consumer loyalty this year.

Trends 493
article thumbnail

An In-Depth Comparison of Product Reviews and NPS Surveys

Retently

By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty. The results are used to calculate a score that ranges from -100 to 100, with higher scores indicating a higher level of customer satisfaction and loyalty.

NPS 127
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brand Loyalty? “Lol, Not Without Trust,” Consumers Say 

Optimove

When marketing journeys start with the customer rather than a product or service, they create trust and set the foundations for a lifetime of loyalty and improved bottom lines. Amazon comes to mind in that regard; while some of us might not trust the retail giant, it’s so prominent that alternatives might not stand in comparison. 

Consumers 105
article thumbnail

Typeform vs SurveyMonkey: Detailed Comparison

SurveySparrow

So, in this article, we’ll do a Typeform vs SurveyMonkey comparison to let you choose what’s best for you. . Without further ado, let’s get into our SurveyMonkey vs Typeform detailed comparison and how one online survey tool stands out form the other. . Typeform vs SurveyMonkey. Add chatbots for websites.

article thumbnail

SurveyMonkey vs Qualtrics: Detailed Comparison

SurveySparrow

Which is why we’ve made a detailed comparison of SurveyMonkey vs Qualtrics. . It hosts different types of templates, including customer satisfaction, customer loyalty, event surveys, market research, opinion polls, concept testing, employee engagement, etc. . helps you understand you customers and employees better.

article thumbnail

An Unbiased Comparison of Optimove and Exponea

Optimove

Multichannel Marketing Orchestration Optimove and Exponea Comparison. With Optimove leading brands such as Papa John’s Pizza, Dollar Shave Club, and JD Sports can scale from communicating with tens of segments to orchestrating hundreds of segments, resulting in customer loyalty, retention, and lifetime value maximization.

article thumbnail

Launching a Voice of Franchisee (VoF) Program? Your Top Questions Answered by JAX Tyres & Auto and Craveable Brands

InMoment XI

All franchisees have access to their stores individual CX results including their stores NPS, channel performance, monthly comparison trend (compared to the network), as well as text analytics split by promoter, passive and detractor. Q: ​How and what do you share with franchisees from a CX scoring perspective, and how frequently?