Make Your Voice of Customer Program Actionable

Pointillist

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback.

How to deliver superb omnichannel CX in a digital world according to 24,000 consumers globally

OpinionLab

A google of “omnichannel CX stats” and “omnichannel stats” quickly reveals that: 98% of Americans switch devices in the same day ( Google ). 87% of customers think brands need to put more effort into providing seamless omnichannel CX ( Zendesk ).

Location, location, location: The key to real estate – and VoC – value

OpinionLab

The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity to talk to you on their terms whenever, wherever and however they want. a link in the header or footer of a page.

Location, location, location: The key to real estate – and VoC – value

OpinionLab

The CX LabNotes blog has long been a proponent of the power of customer-initiated engagement – that is providing your customers with the opportunity to talk to you on their terms whenever, wherever and however they want. a link in the header or footer of a page.

G2 Crowd Grid for Enterprise Feedback Management (Winter 2019)

Wootric CX Blog

We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management. At Wootric, we walk the talk,” said Deepa Subramanian, CEO of Wootric. Side-by-side feature comparison.

7 crucial CX lessons from the Cyber 5 weekend

OpinionLab

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. More people – almost two-thirds of the adult population – bought something this weekend than didn’t. These stats are pretty amazing for a number of reasons but one really stands out to me: this is the time of year that people are going to buy, almost to the point that they’re conditioned to do so.

Third-Party Retail Case Study: Paint Products

Second to None

Creating a product that excels in comparison to your competitors is an obvious goal for brands in any industry, but sometimes establishing customer relationships requires more than a great product. However, even though there is a disconnect between your organization and the way that your product is displayed, from a customer’s perspective, the crux of responsibility falls on the individual brand, not the store that is hosting the product.

Meet Your New CS Team Member: TopBox

Waypoint Group

There were no B2B customer success technology vendors in the market that could offer our account-level insights and relationship reporting. So we took it upon ourselves to encapsulate our years of industry experience and answer that need: we are proud to announce the creation of TopBox !

Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience?

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience?

Customer Effort Score: The New Experience Metric

Answer Dash

Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? That is the Customer Effort Score (CES). What is the Customer Effort Score? How do you measure Customer Effort Score?