Dear CEO: Who is the “Chosen One” who will spearhead your customer-first initiative?
Wootric CX Blog
MARCH 1, 2020
An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.
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