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14 tips on how to deal with difficult customers (+ examples) 

BirdEye

How to identify them: Indecisive customers may ask numerous questions, express uncertainty, or hesitate to choose. Offer guidance, showcase product features, and provide comparisons to assist them in decision-making. Impatient customer The impatient customer acts like they’re the only customer you have.

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Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction

Comm100

They are assistants that take over and automate your online conversations with customers. They have the conversations your customer service representatives would have at a fraction of the normal time and cost. For instance, 8 out of 10 customers report engagement with a chatbot as positive.

Chatbots 134
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James Clifton: Five Ways to Improve Customer Service

Bill Quiseng

This guest post is written by James Clifton , Social Media Manager at GetApp.com. This blog is all about Delivering the World’s Best Customer Experience. In my posts, I provide advice to improve face to face customer interactions. In most cases the customer will let you know what will improve the situation.

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Strategies To Outsource Ecommerce Call Center

Magellan Solutions

Take advantage of the growing possibilities with social media. When customers can’t connect to you via phone or Live Chat, they will often turn to social media. Customer service representatives can have multiple chats going simultaneously. Do not have your customers repeat themselves.

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Smart Marketing for Smart Customers (What Marketers Need to Know Today)

C3Centricity

When I have the chance to look at what most organisations are doing, I see that they are still living in the past of traditional media and have hardly dipped their toes into new media. Or they are using social media but still treating it as if it is traditional media! Neither plan will work. So where are you?

Marketing 120
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Top 5 Customer Service FAQ Questions

Call Experts

Common questions appear on a customer’s search bar or daily questions, while uncommon questions may overwhelm them. To determine the most common questions that your customers are asking, study your phone and email data, social media, and competitor websites.

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60+ Customer Loyalty Statistics for 2020

ProProfs Chat

To help you understand this further, we’ve put together a list of 60+ customer loyalty statistics that have been divided into the following categories: Customer Loyalty Program Statistics. Benefits of Improving Customer Loyalty. Customer Loyalty B2B Statistics. Social Media & Customer Loyalty.

Loyalty 109