CSM Magazine

SEPTEMBER 29, 2020

Social media allows millions of viewers to enjoy your content with just one click! The first thing that the viewer will see is either the title, thumbnail, or caption depending on the social media platform that you’re posting your video on. Consistency is crucial when building your social media platform!

Social Media 52

Social Media Video Tips Engagement 52

NetBase

AUGUST 31, 2020

Consumer sentiment often follows the news cycle, but not always. And it’s important for brands to capture distinct consumer and news media conversations to see where those differences lie, as it can inform your next move. Consumer COVID Conversations Are Shifting. What are consumers/media saying that’s different?

Consumers 70

Consumers Social Media Travel Comparison 70

NetBase

SEPTEMBER 13, 2019

And reaching target consumers can seem impossible in a sea of competitors with wider reach and extensive resources. But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. Marketing success can feel elusive some days.

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

OCTOBER 10, 2019

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! Brands can plot them in a timeline view, like this: And create comparisons between different measurement criteria over time or just in general. YouTube, by the Numbers. Enjoyable videos.

Social Media 53

Social Media Analytics Marketing Video 53

Interactions

MAY 14, 2020

Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic. Previous studies found that as much as 87% of consumers preferred to deal with human representatives. The Golden Opportunity. Never pretend a Conversational AI application is a human.

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

NetBase

JANUARY 1, 2019

View anything from popular hashtags and emojis, to Net Sentiment and Brand Passion, to understand the depth of consumer love about emerging topics, or to spot influencers gaining sudden ground. With data coming in real-time, you can be first to leverage a viral meme, or respond to a consumer need before your competitors do.

Social Media 62

Social Media Tips Banking Sports 62

Lumoa

SEPTEMBER 16, 2022

Industry Benchmark (Relative method) – A good comparison marker against competitors. In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. 20 means favorable.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. From researching, price comparison, and booking travel, it is all the click of a button away. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

Retently

JUNE 28, 2022

Ask customers to spread their love on social media. Give them direct links and ask to share their satisfaction on social media. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

NetBase

JULY 27, 2020

But since COVID-19 hit, brands are considering fewer choices for consumers. But what will be cut and what do consumers think? 70% of consumers want to support brands they know are tackling social and environmental issues. 70% of consumers want to support brands they know are tackling social and environmental issues.

Consumers 59

Consumers Brands Comparison Social Media 59

Experience Investigators by 360Connext

JUNE 8, 2021

If you don’t, then collect whatever feedback you can from inputs like social media and product reviews. It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. Contact center agents, for example, hear about frustrations caused by comparisons to the competition.

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. A considerable percentage of it goes to social media commerce activities.

Social Media 59

Social Media e-support Advertising Comparison 59

BirdEye

NOVEMBER 14, 2023

According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. General review sites 1. And for good reason!

Financial 59

Financial Banking Social Media Comparison 59

NetBase

JULY 17, 2020

Differentiating your brand requires next level consumer understanding. And NetBase Certification helps brands and agencies become expert at this through targeted, in-depth explorations of social analytics capabilities. Capturing consumer verbatims to see precisely what they love and hate. Let’s see why!

Consumers 52

Consumers Analytics Social Media Analysis 52

ReviewTrackers

AUGUST 5, 2020

Consumers like visiting because it feels nice to try out new products in a warm, welcoming environment. Now, consumers are more actively involved in the process. Empowered by technology, consumers do more research than ever before buying. Consumers want to know your product is really that good. Social Media Link ).

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122

BirdEye

NOVEMBER 15, 2023

billion monthly active users, so maintaining an active presence on this popular social media platform is vital for any retail business looking to enhance visibility and build trust. Consumer Reports Consumer Reports publishes reviews and comparisons of products and services based on in-house research.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

NOVEMBER 8, 2023

eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. For your business, being listed substantiates your online reputation , influencing consumer trust and purchase decisions. What are eCommerce review sites?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

GetFeedback

SEPTEMBER 24, 2018

Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. With all the information a consumer needs just a search away, businesses need to shift to a more customer-centric version of marketing.

Social Media 170

Social Media Comparison Consumers Analytics 170

CSM Magazine

OCTOBER 5, 2022

Social Listening. But the ubiquity of social media presents you with a new opportunity to gain data and evidence regarding your brand’s stature and reach – and even evaluate new strategies as they launch. Trial and Error.

Marketing 52

Marketing Social Media Comparison Analysis 52

ThriveableBiz

NOVEMBER 13, 2023

Where people feel they can share their feelings and opinions with you, without opening the floodgates to sophisticated, social media retargeting or just plain, old-school, hard-sell spam. But people always try to guess anyway, and any brand comparison questions will narrow the field considerably. And that aha! Hungry for more?

Net Promoter Score 52

Net Promoter Score Touchpoint Comparison Social Media 52

NetBase

AUGUST 6, 2020

We’ll explore how social listening and other tactics look here, as well as: Taking a bird’s eye view of competitive intelligence. Seeing how consumer intelligence captures competitive opportunities. Insights into the competition are evolving 24/7 through social media and online publications.

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. Comparisons : Being able to compare and contrast with similar products or brands. Product Usage : How to use, maintain, or care for the product.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ReviewTrackers

APRIL 21, 2021

They are also a major reputation factor and a key source of information for consumers. Building consumer trust in banking and financial services. According to an IBM survey , only 43 percent of consumers trust the insurance industry. In fact, the lack of trust in insurance providers has remained above 50 percent since 2007.

Banking 65

Banking Financial Insurance Social Media 65

GlowTouch

OCTOBER 25, 2021

The lockdowns that forced partial and full closures are more memory than reality, and there is a great deal of pent-up consumer demand that is being unleashed. With that in mind, there is quite a bit in-store (pun intended) for consumers. Last year, consumers either could not venture out due to restrictions or were hesitant to do so.

Social Media 52

Social Media Retail Abandon Rate Consumers 52

C3Centricity

OCTOBER 8, 2017

When I have the chance to look at what most organisations are doing, I see that they are still living in the past of traditional media and have hardly dipped their toes into new media. Or they are using social media but still treating it as if it is traditional media! Neither plan will work. What do you think?

Marketing 120

Marketing Social Media Loyalty Brands 120

NetBase

JUNE 10, 2020

. As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. Many may not even know this is what they’re experiencing, so capturing and closely monitoring consumer experience will be crucial. Examining the ins and outs of consumer experience monitoring.

Culture 73

Culture Social Media Consumers Analysis 73

NetBase

MAY 14, 2019

AI offers CPG brands the ability to understand precisely what consumers are talking about and which information requires action. And there are (at least) five things about your CPG consumers that you need to have in mind when considering that next product or service campaign: Responding in Real-time is Required. Green is Good.

Analytics 43

Analytics Consumers Effort Score Comparison 43

TechSee

DECEMBER 17, 2019

Price comparison websites and deal-related search engines enable customers to shop around for better prices and service packages. Focusing on improving customer experience by making it as easy as possible for the consumer can be a real win-win for the utility and there are a number of ways to go about it.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

QuestionPro Audience

MAY 4, 2018

As award-winning social media scientist and author Dan Zarrella once said, “Marketing without data is like driving with your eyes closed.”. A change in consumer preference in social media or a minor dislike in a product feature can make a huge difference.

Brands 191

Brands Marketing Social Media Survey 191

ReviewTrackers

APRIL 10, 2017

Over 50 percent of consumers often or always check out online reviews, while only 34 percent seek out information on discounts and pricing. percent of consumers agree that Google reviews, reviews on other websites, and local search rankings are the most important factors when looking for a business. . percent of consumers.

Survey 101

Survey Social Media Automotive Analysis 101

NetBase

MAY 26, 2020

Due to social distancing measures and the closure of many brick and mortar stores that were deemed non-essential, people have been quick to shift to online retailers to bridge the gap. Consumers are doing a whole lot more than just buying their groceries and essential items online. Consumers’ eCommerce Feelings. In the U.S.,

Ecommerce 97

Ecommerce Social Media Retail e-support 97

ShepHyken

APRIL 8, 2022

Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? It helps in the identification of the right products for the targeted consumer segment. . Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Retail 73

Retail Industry Customer Experience Contact Center 73

Ecrion

APRIL 15, 2020

76% of consumers think business should understand their expectations and needs. For instance, the most common communication channels are asynchronous, like e-mail, text messaging and social media. It can help you save up to 50% or more on your support costs in comparison to other methods. Social Media.

Communication 74

Communication Social Media Knowledge Base Chatbots 74

BirdEye

OCTOBER 14, 2022

According to research from Fera.ai, 93% of consumers say they read product reviews before moving forward with a purchase. How to get more product reviews Best product review sites Amazon G2 CNET Consumer Reports Gizmodo Wirecutter Google’s recent product review updates Frequently asked question Manage all your reviews with Birdeye.

Comparison 98

Comparison Trends Retail Consumers 98

CSM Magazine

APRIL 1, 2020

According to the latest statistics, customer service is becoming increasingly important to consumers and business buyers. Today’s consumers expect to be able to get in touch with you in a number of ways. Popular options include: Social media platforms. Facilitate Multi-channel Customer Care. Online chat. Company forums.

Customer Service 52

Customer Service Comparison CRM Multi-Channel 52

ProProfs Chat

APRIL 25, 2019

They are one of the easiest and biggest ways you can improve customer experience and also increase lead generation in comparison to other methods such as pop ups. Has Social Media Become the Key for Unlocking Customer Engagement? Social media and social listening to be precise has become a huge area of development.

Survey 68

Survey Social Media Comparison Software 68

NetBase

APRIL 20, 2020

As the restaurant industry scrambles to accommodate growing consumer needs and capture some piece of the market, restaurants are shifting to take out and curbside service – with fine dining establishments following suit. Consumers Expanding Eating Repertoire. to reflect the needs of the consumer. Finding Food White Space.

Marketing 70

Marketing Social Media Travel Comparison 70