AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

Video 68

Video Innovation Analysis Advertising 68

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

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Video Feedback Survey CEM 118

Customer Bliss

FEBRUARY 26, 2020

The most admired companies know that hiring people with the ability to care —and making caring and empathy a core value—is key to how they grow. How does your company understand who belongs in your culture and interacting with customers? Magazine named Pal’s to its list of “25 Most Audacious Companies.

Case Study 258

Case Study Study Company Culture 258

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Share this page on: Tweet.

Video 121

Video Trends Meeting Tools 121

Customer Bliss

JUNE 17, 2020

We have seen that companies have the ability to be flexible and pivot swiftly, through uniting their organizations to focus on the most important things and deliver value that people need now to achieve their goals. Share these videos with your team to highlight the ways we should behave moving forward.

Company 186

Company Financial Video Resources 186

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Partnering with specialized live chat outsourcing companies unlocks a world of potential. Understanding the Strategic Advantages Outsourcing to specialized live chat outsourcing companies offers numerous advantages.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

ShepHyken

MARCH 6, 2023

Bringing engaged customers who are utilizing your products and services into the design process can help shape great outcomes for your company. Companies must shift the contact center agents’ responsibilities to allow them to be more productive and continue to elevate CX. New technology will not replace the human-to-human relationship.

Feedback 126

Feedback Company Knowledge Base Contact Center 126

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 88

Video Contact Center Customer Experience Net Promoter Score 88

NobelBiz

MARCH 16, 2021

Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth. The post VIDEO & ARTICLE: What to Look for When Acquiring a Company appeared first on NobelBiz®.

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Video Company Financial Leadership 52

NobelBiz

MARCH 24, 2022

The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary. The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®.

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Video Company How To 95

NobelBiz

AUGUST 21, 2020

The post VIDEO: Why Companies Are Prioritizing CX During a Pandemic appeared first on NobelBiz®. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

Video 52

Video Company Call Center Customers 52

Customer Bliss

OCTOBER 23, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Case Study 111

Case Study Company Study Chief Customer Officer 111

Customer Bliss

DECEMBER 12, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Company 126

Company How To Chief Customer Officer Video 126

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

Gainsight

MARCH 23, 2022

By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is.

Video 52

Video Software Customer Success Sales 52

Hallmark Business Connections

MAY 27, 2021

. “In 2019, for example, the Forrester CX Index revealed that a majority of companies were stuck, failing to improve their CX scores in any meaningful way. While the 2020 CX Index showed that companies did significantly better (27% achieved a higher score year over year), CX remains a challenge by so many.” First Name *.

Video 92

Video Connections Customer Care Employee Engagement 92

Magellan Solutions

JUNE 17, 2021

How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Police interrogation video. Music video. Movie scripts.

Video 52

Video Guidelines Social Media Conference 52

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Since customer service has become a center of attention for most companies “That’s not my department” is being heard less and less. A company wants to acquire new customers and is willing to cut its rates to do so. Shep Hyken’s Best Customer Service and Experience.

Video 122

Video Customer Service Customer Experience Customer Service Training 122

Michel Falcon Experience

JANUARY 23, 2024

Play Video

Company 78

Company Video 78

Michel Falcon Experience

JANUARY 23, 2024

Play Video

Leadership 78

Leadership Company Video 78

Experience Matters

MARCH 10, 2016

Any company that wants to build sustainable customer experience must build a customer-centric culture. Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. By mastering Employee-Engaging Transformation. Want to know more?

Customer Centricity 120

Customer Centricity Culture Video Employee Engagement 120

NobelBiz

FEBRUARY 3, 2020

The post VIDEO: Steve Bederman on the Importance of Company Culture appeared first on NobelBiz®. Hear Christian Montes chat with Steve Bederman, President of NobelBiz, in our first episode! They go from childhood to early career, passions and current business goals within the call center industry.

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Culture Video Company Call Center 45

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. Determining the company Power Core has helped every one of my clients advance the adoption of their role and the CX work.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

Experience Matters

DECEMBER 14, 2015

We provide free access to the ratings of hundreds of companies at the Temkin Ratings Website. For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: We created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience.

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Video Measurement Customer Experience Company 120

NobelBiz

JUNE 26, 2020

In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies! The post VIDEO: How to Be a Truth Teller appeared first on NobelBiz®.

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Video How To Contact Center Call Center 98

Customer Bliss

JANUARY 30, 2020

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. Companies that grow from admiration for improving lives tackle the processes that get in the way of people delivering good experiences. These companies grow through. Like they were raised.

Company 216

Company Hotels Insurance Travel 216

NobelBiz

OCTOBER 25, 2022

The future is about a collaborative ecosystem strategy versus a bunch of different companies with different products, a future where you’re gonna be able to work off other companies' core competencies and strengths to help you where you’re strong and ultimately give better visibility and better self-service.

Video 52

Video Self Service Strategy Company 52

NobelBiz

MARCH 16, 2021

How to maintain a healthy company culture after a period of downsizing? The post VIDEO & ARTICLE: How to Boost Morale after Layoffs appeared first on NobelBiz®. Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.

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Video How To Tips Culture 89

Blake Morgan

AUGUST 8, 2022

? ? ?. Utility companies aren’t typically known for their customer-centricity. Until recently, most utility companies referred to their customers as “meters” or inanimate objects instead of focusing on them as humans. You can watch the video of our full discussion below. They just need to trust the power company.

Customer Centricity 64

Customer Centricity Company Self Service Contact Center 64

Uniphore

JULY 26, 2019

Companies, on the other hand, need to look behind the curtain to find out what it really takes to make that customer service magic happen. We invite you to watch the interactive video (and enjoy the references we make along the way). Some of the questions we'll discuss in the video: Read More.

Video 100

Video Interaction Customer Service Software 100

Michel Falcon Experience

SEPTEMBER 22, 2016

In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon. Share the data with your marketing team.

Net Promoter Score 60

Net Promoter Score NPS Video Company 60

SaleMove

APRIL 2, 2021

Tips and Tricks for Outstanding Video Customer Service Experiences. Video is becoming a standard medium for interacting with customers. Between market globalization and social distancing, providing digital customer service via video can add a personal touch to interactions. Business-Friendly Video Backgrounds.

Video 52

Video Conference Connections Interaction 52

Michel Falcon Experience

FEBRUARY 9, 2024

Play Video

Company 78

Company Video 78

Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Video 66

Video Trends Communication Consumers 66