InMoment XI
AUGUST 15, 2023
More and more companies are realizing that the customer experience is more important than ever before. As a matter of fact, customer-centric companies are 60% more profitable than companies that don’t focus on customers. What Are Predictive Analytics Tools?
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.
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Team Support
FEBRUARY 1, 2024
Moreover, TeamSupport offers a suite of tools including a ticketing system, live chat software, advanced customer analytics, and customer success software. Additionally, TeamSupport's live chat feature can be a potent tool for sales and marketing teams, facilitating real-time engagement with potential leads and existing clients.
ReviewTrackers
AUGUST 17, 2023
A number of businesses are even now using AI tools for customer service — not just as an optional investment, but as a necessity for staying competitive in the market.
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. As digital channels dominate customer interactions, experiences are critical to get right. That’s why we wrote this eBook.
SurveySparrow
APRIL 15, 2024
Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Churn Analysis Surely, other product analytics tools can identify the churn rate.
Magellan Solutions
AUGUST 23, 2023
AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Companies can recognize the immense opportunities AI provides for enhancing their marketing endeavors. This article is for marketers using AI marketing tools to gain a competitive advantage.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. 2 Examples of Companies Living Their Brand. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 6 Ways to Make Your Employees More Human.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. The best customer experiences go beyond the sale.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
And executives worry about the cost of investing in new tools and resources. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences. Contact center leaders worry about agents giving away too much or serving customers inconsistently.
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How can my company build a consumer connects program? Learn how to do it with the right tools in Discuss.io's eBook. Why do consumer-centric organizations succeed? Establishing a Connects Program is a great way to support your consumer insight initiatives.
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Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. This space is growing and almost every company is investing in some form of Automatic Speech Recognition (ASR) - but the question remains, are they using speech to its full potential? Where speech data is underutilized.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. We have added 10's of millions of personal emails and mobile records.
Speaker: Laura Sikorski, Contact Center Consultant
Your company is judged on how your staff relates to your customers on all channels. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. Tune in on June 25th and learn answers to these questions: What channels, tools, and integration are needed?
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
To meet this expectation, a company’s support stack needs to be comprehensive. To create a premier offering, companies have turned to support communities. Join us on March 22nd to learn: Which tools should be integrated and leveraged, and why. But not everyone gets it right. And now he's here to share what he's learned.
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