InMoment XI
MAY 3, 2022
And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet?
InMoment XI
SEPTEMBER 30, 2021
Tip #1: Get the Survey Invitation to the Customer. Tip #2: Get the Customer to Notice and Open the Email Invitation. Tip #3: Get the Customer to Open the Survey. Another useful tactic is to be straightforward in the invitation, telling customers exactly how their feedback will help them improve the company.
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InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. Getting executives to understand a day in the life of frontline employees or customers can shift their perspective on how your program is adding value to the company.
InMoment XI
FEBRUARY 22, 2022
I have three tips for you: Tip #1: Confirm You’re Using the Latest and Greatest Software. This is specifically relevant when considering translations for global companies. Tip #2: Keep Your Goal Front of Mind When Processing Customer Feedback. Tip #3: Be On The Lookout For New Updates.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
Gain practical tips from case studies featuring leading companies. And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Learn the tools to allow agents to deliver remarkable experiences.
Experience Investigators by 360Connext
DECEMBER 15, 2023
15 Tips to Help You Communicate About Customer Experience 1. Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). Regularly look for examples of how companies approach the customer experience across industries, including inspiring innovations or total fails.
InMoment XI
MAY 1, 2023
The term “organizational silos” refers to the condition in which different teams or departments within a company operate in complete isolation from one another. We’ll also provide practical tips and strategies for bridging these silos and fostering a customer-centric culture within your business. What Are Organizational Silos?
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
If so, you're not alone; over the past three years, thousands of companies have begun the process of leaving premise-based contact center headaches behind and moving to the cloud. You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
Speaker: Natasha Husein, Product Marketing Manager, Clever
In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base. Tips and tricks for branding your customer education.
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25 real examples of how companies have used these techniques to drive renewals, upsells, and cross-sells. Tips on finding technology to scale your customer engagement and advocacy strategy. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Blueprint for success from leading companies. Tips to guarantee a CX as good or better than live agents. This webinar will cover: Key thresholds to determine the fit for conversational AI. Where to start? Buy or build? This is an exclusive live masterclass you won't want to miss!
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