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Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy

C3Centricity

In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite […] The post Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy first appeared on c3centricity.

Strategy 178
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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Strategy 208
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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. Reviews support your brand reputation management strategy. Thank you again for choosing our company.

Examples 260
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Thriving Senior Living: Mastering Reputation Management Strategies

InMoment XI

This highlights the critical need for a proactive reputation management strategy, not just for sustained success but as an essential component for care organizations aspiring to attract seniors and maintain a reputation for exceptional service acknowledged online. Their needs, concerns, and expectations form the bedrock of your approach.

Strategy 260
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?

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SMS as Part of Insurance Companies’ Interaction Strategy

SaleMove

Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications. The post SMS as Part of Insurance Companies’ Interaction Strategy appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 102
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. Improved Customer Retention AI’s ability to actively listen for qualitative feedback and identify pain points allows companies to proactively address customer concerns.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.

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Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. and more specifically VOC feedback, an embedded part of your company’s DNA. And 5 more strategies to drive real CX impact! In this article, you’ll learn a 7-point methodology for making CX.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

25 real examples of how companies have used these techniques to drive renewals, upsells, and cross-sells. Tips on finding technology to scale your customer engagement and advocacy strategy. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table. Join Skilljar to learn: How great program strategies can encourage your learners to take training. How to apply principles from game systems to make learning delightful.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

How community has become integral to the MURAL strategy. The lessons they have learned and the advice they would give companies on the same journey. Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community.

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company. That’s why brands today need to design a modern customer care strategy that not only addresses their customer’s needs, but also removes effort and frustration. So how do you get started with developing a successful customer care strategy?

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4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.