Forrester's Customer Insights

FEBRUARY 7, 2024

On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. Details are forthcoming “at a later date” but we know that all three media companies […]

Sports 30

Sports Company Customers 30

Kerry Bodine

JANUARY 10, 2020

I was talking recently with the head of marketing at large consumer products company. The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. Several years ago, a major digital agency she was working with presented her team with customer journey maps.

Customer Journeys 156

Customer Journeys Sports How To Groups 156

Kerry Bodine

JANUARY 10, 2020

I was talking recently with the head of marketing at large consumer products company. The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. Several years ago, a major digital agency she was working with presented her team with customer journey maps.

Customer Journeys 156

Customer Journeys Sports How To Groups 156

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., Under her leadership, they turned it into a three-day festival. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back. What Makes Customer Service Crucial for Sports Betting Apps?

Sports 52

Sports Customer Service Chatbots Trends 52

AskNicely

MAY 16, 2016

When you know exactly what’s succeeding in your company and what is failing, it’s easier to boost your sales and profits. Customers are the lifeblood of your business, and if you want them to be happy and likely to return, it all comes down to how well they’re served by your company.

Sports 272

Sports Net Promoter Score Metrics Measurement 272

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Sales 177

Sales Customer Service Sports Contact Center 177

NetBase

MARCH 20, 2020

With no real end of the Coronavirus, aka Covid-19 in sight, how will companies and brands reach sports fans on their couches, when so much of their regular advertisements are typically tied up in live sports? at the beginning of its time indoors, sports (of every variety) have been canceled. With the U.S.

Sports 67

Sports Advertising Social Media Entertainment 67

NobelBiz

FEBRUARY 21, 2020

In episode 2, we talk with Jake Bush of INFOCU5 about his journey from helicoptering to skiing, cooking, film, and then becoming CEO of a call center company. The post Entrepreneurship as an Adventure Sport: Jake Bush appeared first on NobelBiz®.

Sports 69

Sports Call Center Company 69

CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Here are a few tips to keep in mind when running an online sports betting business. Make sure all information about your company is easily available on it.

Sports 52

Sports Customer Service Loyalty Programs Tips 52

kommunicate

NOVEMBER 13, 2019

In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Customer support is really important for any company. Epic Sports Inc is a leading e-commerce [.].

Sports 75

Sports e-support Customers Case Study 75

InMoment XI

MAY 18, 2023

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Visit Shawn St.

Study 260

Study Automotive Sports Roadmap 260

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Companies of all sizes can benefit from workforce planning that puts exactly the right resources in place at the right time, doing the right things to deliver on an excellent customer experience.

Contact Center 296

Contact Center Sports Conference Resources 296

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Sports 130

Sports CEM Consulting Consumers 130

AskNicely

MAY 16, 2016

When you know exactly what’s succeeding in your company and what is failing, it’s easier to boost your sales and profits. Customers are the lifeblood of your business, and if you want them to be happy and likely to return, it all comes down to how well they’re served by your company.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

Maru Group

MAY 14, 2020

And what media, technology, and gaming companies can do to get ahead of it. As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. Added value through contextual narrative.

Sports 52

Sports Entertainment Video Multi-Channel 52

Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. One way companies are bucking the trend is by driving costs down. For many high-end companies, for instance, discounting prices will hurt both their revenue and their brand equity.

Retail 173

Retail Company Sports Fashion 173

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Social Media Training 69

InMoment XI

FEBRUARY 8, 2023

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 295

Sports Financial ROI Leadership 295

Chattermill

SEPTEMBER 16, 2018

US Open 2018: Can Amazon Ace Live Sports Broadcasting? Despite spending $40 million on a five-year deal Amazon failed to ace it’s first exclusive coverage of a live sporting event. With its relentless focus on customer experience, Amazon has grown into a trillion dollar company by being the ‘Earth’s most customer-centric company.’

Sports 53

Sports Customer Centricity Feedback Marketing 53

Blake Morgan

MARCH 13, 2023

Companies with female CEOs aren’t just more profitable —they also tend to lead in customer experience. But it’s also challenging to find that balance between leading a company and fulfilling other passions. Guild partners with companies to create benefits programs that enable employees to get college degrees for free.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Kustomer

APRIL 25, 2022

Customer service generally refers to the direct interaction between the customer and the company. This interaction is often initiated by the customer rather than the company, such as when a customer has a question about a product prior to making a purchase or is dissatisfied after completing a purchase. Getting CX Buy-in, Company Wide.

Strategy 98

Strategy Company e-support How To 98

Gravy Analytics

AUGUST 1, 2019

Attending sports events in stadiums is among one of the most enjoyable experiences of life. The connectedness of crowd in smart stadiums will generate a huge amount of data for companies to collect and mine. The post 4 ways IoT can improve the experience in sports stadiums appeared first on Gravy Analytics.

Sports 40

Sports Analytics Consumers Technology 40

CSM Magazine

JUNE 8, 2023

Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Take a page out of these companies’ books to learn more about how to implement the best customer service practices. REI Recreational Equipment, Inc.

Exceptional Customer Service 52

Exceptional Customer Service Company Customer Service Airlines 52

Heart of the Customer

AUGUST 4, 2016

At HoC we’ve had the amazing opportunity to work with all kinds of companies: non-profits, retailers, insurance companies, you name it. The post CX is a team sport. So why do so many teams try to win at CX with only a partial team? The one consistency is a […]. Is your whole team playing?

Sports 60

Sports Insurance Retail Company 60

Experience Investigators by 360Connext

MARCH 5, 2024

Every person at your company plays a role in shaping the customer experience, regardless of whether “customer experience” is in their job description. Burnout Will Hinder Your Customer Experience Your company needs to keep the right employees in the right places to deliver for the customer. But they don’t always realize it.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. The post Team Sport: Adobe’s Approach to In-Product Guides appeared first on Customer Success and Product Experience Software | Gainsight.

Sports 52

Sports Effort Score Tips Analytics 52

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience Travel B2C 197

Beyond Philosophy

MAY 24, 2017

The companies in charge of the food concessions started paying attention to what game goers want. When Centerplate, a hospitality company that serves stadiums and ballparks nationwide began looking at data on ballpark attendees , it found that season ticket holders might only go to 17 games out of more than 80 on the schedule.

Trends 138

Trends Company Sports Hospitality 138

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. The campaign has evolved throughout the month with relevant advertisements and activations around iconic sporting events.

Brands 191

Brands Sports Advertising Social Media 191

Oracle

MARCH 30, 2020

The Role of Data in Storytelling, with Jennifer Storms of NBC Sports [VIDEO]. Keep learning with more articles like this: Want to Engage Customers? Start with Storytelling. 4 Tips on Storytelling for Your Customer, with Julian Guthrie.

Brands 99

Brands Company Social Media Video 99

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Consumers Analysis Marketing 60

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Consumers Analysis Marketing 60

Michel Falcon Experience

APRIL 23, 2019

Disclaimer : I love Starbucks but I recognize that we share Starbucks stories, and companies like theirs, frequently. I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. What’s my secret?

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Kristina Evey

NOVEMBER 20, 2017

But, the reason I bring up the regatta is how essential teamwork is in the sport of crew. I know, I know, teamwork is in all team sports. Keep in mind that the customer never experiences your company silo by silo, but across silos. Make the time and effort to build teamwork in your company.

Customer Experience 245

Customer Experience Sports Customers Customer Journeys 245