Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. Happier customers are likely to use your product/services more and drive others to your company through positive word-of-mouth referrals.

ROI 52

ROI Training How To Course 52

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Training 91

Training Metrics Sales ROI 91

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Customer Bliss

MAY 9, 2018

Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own. It lays the groundwork to enable the work because it connects it to ROI and growth.

ROI 245

ROI Customer Experience How To Leadership 245

Lumoa

JULY 10, 2018

Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. Companies receive real time feedback in massive volumes, if they only start listening to their customers. For many companies it is the hardest part of the whole customer experience management process.

ROI 303

ROI Customer Experience NPS Financial 303

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Partnering with specialized live chat outsourcing companies unlocks a world of potential. Understanding the Strategic Advantages Outsourcing to specialized live chat outsourcing companies offers numerous advantages.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

ClearAction

SEPTEMBER 22, 2022

CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. Even so, experience managers grapple with demonstrating ROI. The secret to the ROI and tenure dilemmas (and much more!) Lost ROI on customer acquisition cost. What’s the secret to these dilemmas? Customer Success + Loyalty programs.

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

How To 260

How To ROI Net Promoter Score Measurement 260

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. It’s an opportunity that your company can capitalize on today. Benefits of Predictive Analytics in CX Predictive analytics is also making an impact on the way companies manage the customer experience.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Blake Morgan

JUNE 21, 2022

Being able to prove the return and value of that investment is crucial for all companies, especially startups and those looking to get new customers on board. . In the early days of CampusLogic, President and COO Chris Chumley used ROI as a tool to gain new customers and establish credibility. Where do customers face friction?

ROI 59

ROI How To Metrics Financial 59

TechSee

MAY 10, 2021

Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results.

Sales 109

Sales ROI Contact Center Culture 109

InMoment XI

DECEMBER 6, 2022

How do you train staff in the franchises to instill customer experience in all that they do, maximizing sales? Q: Please share more on how you managed to show a clear link between CX improvement and ROI or sales improvement? How do you let your customer know that your company is implementing their feedback?

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

West Monroe

OCTOBER 19, 2023

More than two-thirds (70%) of manufacturing companies worldwide are currently stuck in pilot mode when it comes to digital transformation projects. Short-term thinking in order to balance cost, timeline, and ROI today may also exclude future options and inadvertently paint the organization into a corner later. Data is key.

ROI 52

ROI Technology Strategy Return on Investment 52

InMoment XI

JULY 7, 2022

When customers are looking for a solution to a problem, they will often turn to a company they trust. Sometimes, they will choose that company even if the product is slightly more expensive because they recognize and trust the name. This is separate from what a company is saying about its own product.

Brands 492

Brands How To ROI Social Media 492

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company.

ROI 100

ROI Analysis Customer Centricity Report 100

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. This could include data from sales, marketing, customer support, and other departments. What is Integrated Customer Experience (CX)?

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Kayako

JULY 31, 2019

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours to receive a response to a sales-related query, or call an 800 number and be stuck in a cyclical loop of annoying prompts and call trees.

Sales 161

Sales Marketing Net Promoter Score Consumers 161

SuiteCX

JUNE 15, 2017

Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Myer claim 68%3 of their sales are linked to the Myer One program and even life insurance companies are on the points bandwagon, with AIA Australia4 launching a points based program and Qantas following suit with their own version call Assure5. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

InMoment XI

FEBRUARY 8, 2023

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company. Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc.

Sports 295

Sports Financial ROI Leadership 295

NICE inContact

OCTOBER 9, 2019

As one of Europe’s largest and fastest-growing energy producer/retailers, the company has more than 20,000 employees and had been generating power—electricity and heat—in Sweden, Denmark, Finland, Germany, the Netherlands and the United Kingdom. The company engaged Webhelp , a leading global BPO and its partner, NICE inContact.

Contact Center Software 137

Contact Center Software Contact Center Software Company 137

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI e-support eBook Roadmap 52

SurveySensum

MARCH 20, 2024

That’s why we have compiled a comprehensive list of the 10 best customer experience software companies to help you choose what is best for your business. Let’s now explore the top Customer Experience Management software companies to find the right match for you! What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. It can make your company a truly customer-centric organization. Creating Alignment Between Sales and CS.

Sales 111

Sales Customer Success ROI Customer Centricity 111

The DiJulius Group

APRIL 20, 2022

Chief Revolution Officer John DiJulius of The DiJulius Group discusses what has a better ROI: Advertising or CX Training? You will learn: The companies that don’t invest in CX have leaders who don’t understand the financial impact it can have Sales is a lagging indicator of the level of CX your company is providing 75%.

Advertising 52

Advertising ROI Training Financial 52

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 75

Sales Case Study Exercises ROI 75

Magellan Solutions

JUNE 7, 2021

Deal Only with Warmed Up and Qualified Leads with Outsourced Sales Team Philippines. Access to a wide talent pool of highly skilled individuals is the reason why outsourced sales team Philippines is the go-to for international companies. What Makes the Best Telesales Company Philippines ? Consistent Sales Processes.

Sales 52

Sales B2B Training ROI 52

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Increasing revenue with NewsCorp Australia. million in open opportunities.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Using the proper FSM solution, your company can integrate its processes and streamline its workflows, significantly cutting costs. Lowering Your Costs of Doing Business.

ROI 81

ROI Software Management Call Center 81

Customer Bliss

FEBRUARY 25, 2016

Honoring “Customers as Assets” connects volume and value to customer experience ROI and growth. Your goal as CCO is to unite the leadership team in delivering one-company customer experiences and connecting the delivery to business growth. Here are four elements to grow customer experience ROI: 1. Move to specifics.

ROI 100

ROI Customer Experience Effort Score How To 100

Second to None

MARCH 29, 2019

Indeed, understanding this correlation between the two is very important, yet it leads to a new question: How does one actually calculate the ROI of CX? While the ROI of CX can seem abstract, and in-turn, difficult to consolidate into a straightforward proposal, the process is not nearly as daunting as one would imagine. 3] [link].

ROI 86

ROI Measurement Effort Score How To 86

Vonage

MAY 8, 2017

Similar to how automated robotic processes made the production of cars more scalable, automatic processes in sales and customer service can improve your efficiency dramatically. Customer service agents can work from home and sales representatives can work on-the-go. 10 reasons why attending Dreamforce will multiply your ROI.

Sales 159

Sales Tips Training Travel 159

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 93

Training Sales Strategy Study 93

Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales CRM Video 59

Think Customers

DECEMBER 18, 2019

In the era of the customer, companies are adopting digital initiatives and making changes to established business models, processes, and systems to become customer-centric organizations. And like marketers, quantifying the ROI of CX improvements is complicated by the breadth of engagement across multiple channels over the customer life cycle.

ROI 52

ROI Leadership Financial Data 52