omnichannel Company Related Topics 
InMoment XI
FEBRUARY 14, 2024
In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. What is Omnichannel Customer Experience? Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints.
InMoment XI
JANUARY 10, 2024
The future of the contact center lies in the omnichannel contact center. What is an Omnichannel Contact Center? An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. What Does an Omnichannel Contact Center Solve?
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Comm100
OCTOBER 24, 2023
As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword.
Comm100
SEPTEMBER 15, 2022
To offer this experience to customers successfully and efficiently, organizations are adopting omnichannel customer service platforms. The benefits of omnichannel for companies are well documented thanks to a study by the Aberdeen Group that compared top performing omnichannel companies against those weak with omnichannel offerings.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. More and more, customers are expecting a better personalized CX. But can retailers actually deliver? So what are the potential solutions?
InMoment XI
JUNE 7, 2022
Check out the three benefits real companies have realized leveraging InMoment’s customized social listening solution. Their new partnership allowed the company to integrate social media content with their VoC data. But don’t just take our word for it! 3 Benefits of Leveraging a Customized Social Listening Solution. The result?
NICE inContact
SEPTEMBER 27, 2020
Nearly 70% of companies fail at designing omnichannel CX. To beat the odds, follow these 5 steps to creating a future-proof omnichannel CX program that supports seamless channel hopping across any channel your customer prefers.
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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Save your spot today!
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
Speaker: Tom Lewis, CEO of SmartAction
Omnichannel – how to automate in voice first then scale the same solution digitally. Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! Examples from CX leaders on how and where they deployed virtual agents.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. What trends can online merchants expect after more than two years of exponential growth?
Speaker: Laura Sikorski, Contact Center Consultant
Your company is judged on how your staff relates to your customers on all channels. Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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