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QUI QUOTE: Nobody raves about a company that meets customer expectations.

Bill Quiseng

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied. Or you solved their problem for them.

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Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements

Magellan Solutions

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. To maintain stability and safeguard the customers , insurance companies should follow the regulations.

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Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer

Uniphore

Andrew shared his thoughts on the value of company culture, how to empower a growing workforce and what leadership lessons he’s learned from nearly two decades in the tech industry. AD: Cultures should evolve over time as the company evolves, while the underlying values of a company stay more consistent.

Meeting 246
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Meet Sophie AI: The Future of Service

TechSee

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.

Meeting 109
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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.

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Meeting Expectations Versus Managing Hope?????

ShepHyken

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Every interaction customers have with you or your company gives them the opportunity to form an impression.

Meeting 62
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How are banks meeting changing customer service needs?

Eptica

Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Companies need to meet the requirements of multiple demographics and deliver reassurance across multiple channels. Published on: April 11, 2022. Share this page on: Tweet.

Banking 120
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The Impact of Direct Dials on Sales Productivity

Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. While dialing away at targeted prospects, it’s important for them to remember that not all sales outreach is created equal.

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How to Close the Customer Feedback Loop and Open the Doors to CX Success!

When surveys show that customer journeys aren’t meeting expectations, companies need to take action. Unfortunately, companies don’t always see a positive financial impact from these actions. Most organizations “close the loop” on feedback by following up with customers afterward.

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The Ultimate Client Onboarding Guide for Beginners

Many companies are creating a focus on client onboarding. Because it has a significant impact on your business. But if you’re here, you probably already know that.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. This whitepaper will outline our research and thoroughly explain how a community can become the customer hub of your company.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? By the end of this webinar, you will know: Which channels of communication customers prefer, and why.

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The Ideal Support Community for Your CX Team

Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla

To meet this expectation, a company’s support stack needs to be comprehensive. To create a premier offering, companies have turned to support communities. Customers want to receive support through multiple different mediums. But not everyone gets it right.

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100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels.