InMoment XI
DECEMBER 1, 2021
But it’s crucial to define each individually before we parse out how a CX mindset can inform what incentives your business should provide customers. Loyalty marketing uses a traditional company-wide approach to grow and retain customers by selling them more. The Difference Between Loyalty Marketing Programs and Customer Experience.
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. Are there any more indicators you would add to this list when you reflect on companies that lack customer centricity? 5) put profits before purpose.
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InMoment XI
MAY 1, 2023
The term “organizational silos” refers to the condition in which different teams or departments within a company operate in complete isolation from one another. But how do you know if your company is suffering from silos that are negatively affecting the customer experience? What Are Organizational Silos?
InMoment XI
JUNE 7, 2022
Check out the three benefits real companies have realized leveraging InMoment’s customized social listening solution. Their new partnership allowed the company to integrate social media content with their VoC data. But don’t just take our word for it! 3 Benefits of Leveraging a Customized Social Listening Solution.
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Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.
CSM Magazine
JUNE 21, 2023
Enterprises across the globe are leveraging information to make informed decisions and gain a competitive edge. Financial data includes information on revenues, expenses, profits, and cash flow. Sales data includes information on sales volume, pricing, and trends. That’s where business data comes in.
ShepHyken
FEBRUARY 14, 2023
It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations. Specifically, it’s about what company you aspire to be like. Get more information on The Customer Focus ™ customer service training programs.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Speaker: John Joba and David Robbins
In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. He will share with you: Market research on the shifting labor market.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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