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Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience

InMoment XI

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Analytics 260
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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. When your customers feel that their opinions are valued, they are more likely to engage with your company and become loyal advocates.

Examples 260
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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This article is designed to give you InMoment’s take on what voice of customer examples look like. Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low. Listening to the Voice of Customer Examples.

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10 Examples of Companies Delivering Superior Customer Service

Uniphore

To do just that, one of the best ways is to learn from the examples of the best in the business. Superior Customer Service Examples: 10 Companies That Are Crushing It Harnessing customer service best practices enables companies to go the extra mile to delight their customers.

Examples 113
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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.

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The Art of Customization – 6 Top Personalized Service Examples

Comm100

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. 76% get frustrated when this doesn’t happen.

Examples 187
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6 Examples of Successful Customer-Centric Companies

CSM Magazine

Customer-centricity is essential for companies since it drives a customer further down the sales funnel. According to research done by Forbes, companies who have customer-centricity in their marketing strategies profit 60% more than those who don’t. 6 examples include successful customer-centric companies.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.

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Developing Valuable Community-Based Advocacy Programs

Speaker: Bill Johnston, Community Innovation Officer at Structure3C

It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.

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4 Ways AI-powered Virtual Agents Automate the Contact Center

Speaker: Tom Lewis, CEO of SmartAction

Examples from CX leaders on how and where they deployed virtual agents. Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

2 Examples of Companies Living Their Brand. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT

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The 5 Categories That Rule Virtual Agents

Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

Real-world examples from 6 leading companies. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service. In this webinar, you will learn: How to categorize interactions for AI applicability. Understand top use cases driving conversational AI adoption.

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4 Golden Rules for Conversational AI Self-Service

Speaker: Brian Morin & Helena Chen from SmartAction

You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs.

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The Post-Covid CX Powered by AI

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Share examples of state-of-the-art conversational AI in action. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.