CX Centric

MAY 25, 2021

This has changed the demand for tourism and hotels significantly. With this challenge, we will explore: How can hospitality companies convey hygiene and restore confidence in safe travel? How might companies like Marriott prioritize where investments should be made to drive guest engagement?

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Think Customers

APRIL 20, 2016

Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. Although it was a short trip, it gave me a glimpse into a well-oiled tourism engine that companies should aspire to. I recently visited Iceland's capital, Reykjavik, for a four-day vacation.

Tourism 40

Tourism Guest Experience Hospitality Travel 40