Circular Edge

DECEMBER 10, 2021

In addition, join this demo to learn how to automate and schedule package builds & deployments in JDE with Smart Build – your one-stop shop for reducing repetitive, monotonous & ad-hoc requests and off-hours deployments. Vice President at Circular Edge, a 3X Award Winning JDE, Oracle CX & Cloud Consulting Company.

Consulting 52

Consulting Tools Industry Management 52

Oracle

JULY 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning. To view the full Smarter Demos series, visit [link].

Video 45

Video Analytics System Innovation 45

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Company 98

Company Management Multi-Channel Social Media 98

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Is your company doing a good job of capturing customer information? In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

Team Support

FEBRUARY 1, 2024

With TeamSupport, companies can elevate their customer experience and drive positive business outcomes while maintaining a customer-centric approach. Take a self-guided tour or sign up for a live demo ! Experience the Power of TeamSupport Intrigued by what TeamSupport has to offer?

Tools 52

Tools Net Promoter Score Company Self Service 52

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview or read the transcript below.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

BirdEye

OCTOBER 16, 2020

After winning awards from Martech and G2 earlier this month, we’re happy to announce that Birdeye has just won the Gold Globee Award for Company of the Year at the 7th Annual 2020 Globee Awards®. Schedule a demo today to see why more than 60,000 businesses use the Birdeye platform to be found, be chosen, and be the best.

Company 98

Company Industry Customer Experience Management Survey 98

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83

InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488

Analytics Customer Insights Data Social Media 488

BirdEye

NOVEMBER 20, 2020

We’re happy to announce that Birdeye has ranked on Deloitte’s Technology Fast 500 , a ranking of the 500 fastest-growing companies in North America from 2016-2019. We’re honored to be recognized by Deloitte as one of the fastest-growing companies in North America,” said Naveen Gupta, co-founder and CEO of Birdeye.

Company 96

Company Touchpoint Customer Experience Management Software 96

Experience Investigators by 360Connext

APRIL 2, 2024

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. Touchpoints are meaningful only if and when the company understands them. A great online demo?

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

BirdEye

AUGUST 14, 2020

5000 list of fastest-growing private companies in the United States. BirdEye’s impressive growth also positions it as one of the 150 fastest-growing private software companies in the country. Watch a free demo to see how BirdEye can help you drive growth. Watch a free demo to see how BirdEye can help you drive growth.

Company 98

Company Touchpoint Software Connections 98

Experience Investigators by 360Connext

APRIL 2, 2024

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. Touchpoints are meaningful only if and when the company understands them. A great online demo?

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Oracle

JUNE 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 16th video in the Smarter Demos series, we take a look at some of the latest CX tech for HR departments and employees. Most of the time what happens is HR is working during company hours.

Self Service 40

Self Service Video Omni-Channel Innovation 40

Avaya

APRIL 27, 2017

Visit Avaya’s Booth 623 for a fun omnichannel contact center experience that shows you how to create satisfaction—happiness—for customers throughout their interactions with your company. We’ll show customer-focused companies our latest innovations. Each demo shows multi-touch channels in action.

Contact Center 54

Contact Center Omni-Channel Customer Journeys Multi-Channel 54

SmartKarrot

JUNE 21, 2022

A customer chooses to partner with a company because of the product. SaaS companies either choose freemium or product demos to sell the product to customers. However, some consider paid product demos better. This article examines how SaaS companies can prefer demonstrating the product. SaaS Product Demo.

Company 10

Company Sales B2B Software 10

Hello Customer

MARCH 15, 2023

There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable. Creating personalized category groups will enable you to report your findings in a way that best suits your company’s KPIs and internal business language. What’s in it for you?

Groups 52

Groups Feedback Company Transportation 52

Magellan Solutions

MAY 13, 2020

Despite this, telemarketing companies still play a strong role to help businesses in various industries grow. . How to Use Telemarketing Companies to Promote and Sell Products. It is easier nowadays to find the best telemarketing companies to work with. Set Appointment for Online Demos.

Sales 52

Sales Company How To B2B 52

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.

Interaction 52

Interaction Banking ROI Policies 52

Retently

MAY 2, 2023

The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach. Without a strong focus on these aspects, SaaS companies risk falling behind the competition and losing valuable customers. Naturally, the higher the score, the more satisfied customers are.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? We cannot undermine the importance of a post-demo survey for a B2B SaaS business.

Survey 10

Survey Sales B2B Tips 10

West Monroe

DECEMBER 1, 2021

With an undeniably different approach—that leverages expertise in Salesforce, healthcare, labor, and experience design—our Back to Work solution allows companies to rapidly and iteratively establish safe operations that keep employees healthy and productive.

Healthcare 52

Healthcare Company Video Customer Experience 52

ClientSuccess

JUNE 15, 2021

During a year where many companies had to make complex strategic decisions, and new sales weren’t exactly flying in at a rapid pace, existing customer accounts helped keep the lights on. When customer success is a company-wide goal, every team should have some visibility into how things progress with customer accounts.

Customer Success 52

Customer Success Company eBook Customer relationships 52

ViiBE Blog

JULY 8, 2021

What are the different kinds of top cybersecurity companies? billion by the beginning of next year, more and more companies providing a wide range of cybersecurity solutions have been appearing. What are the top cybersecurity companies out there? Who are the biggest cybersecurity companies? ViiBE Blog. Natalia Barszcz.

Company 52

Company Government Self Service Transportation 52

Maru Group

AUGUST 8, 2022

The older demo are also least likely to be interested in cloud gaming after being exposed to what it is, although gaming companies shouldn’t discount the 15% who are very interested in it.

Entertainment 14

Entertainment Groups Industry Consumers 14

Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. It’s likely that everyone in their company has been asked to find ways to trim spend. We all have.

Company 125

Company e-support How To Chief Customer Officer 125

BirdEye

DECEMBER 8, 2023

Get started for free WATCH DEMO Critical elements of effective follow-up emails An inbox is a competitive place to be. The projects your team is working on at [Company] sound impressive. I look forward to continuing our discussion and helping [Company] accelerate growth in any way possible. Warm regards, The [Company] Team 8.

Examples 110

Examples Communication Feedback Meeting 110

Inbenta

DECEMBER 21, 2023

The acquisition adds a new component to Inbenta’s customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

Self Service 52

Self Service Interaction Chatbots Touchpoint 52

Gainsight

OCTOBER 3, 2019

In order to stand out from the rest, B2B companies have to earn customer loyalty and constantly improve their business solutions to beat out the competition. Within five seconds or less, your users should be able to easily answer these questions: Who is this company? What is this company selling? Show, don’t tell.

B2B 55

B2B Company Customer Experience Marketing 55

Team Support

APRIL 12, 2024

By deflecting tickets, manufacturing companies can focus on efficiency and reduce the workload on their busy teams. “I Manufacturing companies can even track the effectiveness of these efforts through reporting tools and metric monitoring, including Community Forum engagement rates and Knowledge Base article views.

Self Service 52

Self Service Knowledge Base Resources Technology 52

Wootric CX Blog

JANUARY 12, 2021

A good CX program depends on two-way conversations between companies and their customers. It has been reported that nearly half (43%) of customers don’t bother complaining because they don’t believe companies care. Get ahead of that stat by demonstrating your company not only wants the feedback, you act on it. Ready to respond?

Net Promoter Score 52

Net Promoter Score Company Effort Score NPS 52

AWS Machine Learning

APRIL 11, 2024

The company is combining this expertise with the highly scalable, reliable, and secure AWS Cloud infrastructure to help customers run advanced graphics, machine learning, and generative AI workloads at an accelerated pace. NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI.

Innovation 100

Innovation Resources Entertainment Sports 100

DemandJump

NOVEMBER 30, 2022

As a B2B SaaS company, your ability to get your software into the hands of other businesses is essential to success. Expanding your customer base relies heavily on marketing and business models like freemium and product demos. So what steps should you take to build a robust customer base?

B2B 98

B2B Software Customer Base Marketing 98

Inbenta

AUGUST 18, 2023

The acquisition adds a new component to Inbenta’s customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

Self Service 52

Self Service Chatbots Touchpoint Innovation 52

Totango

JANUARY 4, 2019

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies. It’s a way of thinking.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

ClientSuccess

JANUARY 24, 2023

Metrics That Indicate Customer Health It is essential to track multiple metrics to provide the needed information about how customers interact with your company. A higher health score indicates greater engagement and satisfaction, while a lower score may indicate areas where improvement is needed for the relationship to remain successful.

Metrics 89

Metrics NPS eBook Customer Success 89

TechSee

APRIL 8, 2022

Many medical device OEMs are outsourcing their service to partners and third party service companies for some or all of their preventative maintenance and even break-fix services in some instances. For more information contact us today, or request a live demo: Request A Demo. Outsourcing Customer Success Services.

Self Service 109

Self Service Training Technology User Experience 109