Alida

FEBRUARY 22, 2017

Most companies know what their customers buy, when they purchase and where. But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. Business leaders need to step back and more clearly define what customer relationships mean to them.

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

Team Support

OCTOBER 28, 2020

Managing customer relationships, on the other hand, has been incredibly challenging. We have always been focused on teams helping businesses support their customers through collaboration, and understanding customer relationships no matter where they are,” says Eric Harrington, co-founder and COO of TeamSupport.

Customer relationships 45

Customer relationships Company B2B B2C 45

InMoment XI

APRIL 9, 2024

Here are some of the common reasons why a business might want to delete their Facebook Page: Rebranding: Your company is undergoing a rebranding process and you’d like to start fresh with a brand new Facebook Business Page. This will take you to your Meta Business Account, sometimes called a Business Manager account. Go to Settings.

Brands 260

Brands How To Social Media Feedback 260

Team Support

OCTOBER 8, 2020

The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2. Learn more about Eric.

Customer relationships 59

Customer relationships Company B2C B2B 59

Integrity Solutions

MAY 1, 2023

That’s why, time and again, we see that high emotional intelligence, or EQ, can make the difference when it comes to building lasting, high-value customer relationships. Self Management Once you have awareness, regulation of your emotions is the next step in emotional intelligence. And it’s worth the effort.

Customer relationships 91

Customer relationships Sales Training Customers 91

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Outsource the complexity and own the customer experience. Did you know?

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

Kerry Bodine

JANUARY 30, 2021

Here’s the problem: Individual B2B customers tend to have strong personal connections to one ( maaaybe two) people in the organizations they do business with. That might be an account manager, customer success manager — or, as in my case, a payroll specialist. Assign these tasks to a specific person or group to manage.

B2B 227

B2B Company Customer Experience Healthcare 227

Method:CRM

AUGUST 15, 2022

So, when it comes to the customer experience vs. customer relationship debate, the answer is both! The key to delivering a great customer experience (CX) is establishing solid relationships with your clientele. . Customer experience vs. customer relationship: What they mean for your business.

Customer relationships 52

Customer relationships Customer Experience CEM Customer Journeys 52

Beyond Philosophy

JANUARY 1, 2022

For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.

Customer relationships 104

Customer relationships Consulting Tips Insurance 104

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Contact Center Wait Times 105

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 115

Strategy Management Social Media Brands 115

Kustomer

OCTOBER 12, 2020

If the past year has taught the CX world anything, it’s that building and maintaining customer relationships is the key to survival during tough times. In fact, according to recent Kustomer research, empathetic customer service was the most valued customer service attribute during the global pandemic.

Customer relationships 98

Customer relationships Brands CRM Contact Center 98

Totango

JUNE 15, 2022

When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. This is why having a proper escalation management process in place is essential. . Easily identify customers who need to be prioritized and escalated quickly.

Customer relationships 81

Customer relationships Chatbots Metrics Customers 81

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

Beyond Philosophy

JANUARY 4, 2022

How do you build a long-term relationship with customers? Tina works for an engineering company in Australia and recently joined the New Zealand office. Tina’s key focus is on Customer Experience and development, and she wants her team to change their transactional approach to customer strategy.

Customer relationships 89

Customer relationships Net Promoter Score Consulting Culture 89

Daniel Group

JUNE 19, 2020

You can strengthen your B2B customer relationships from the front-line. Customer loyalty is the key to maintaining your company’s profitability. Here are some practical steps your front line managers can take to keep and build your customer relationships. Please stay safe and well.

Customer relationships 52

Customer relationships B2B Guidelines Customers 52

Oracle

MAY 2, 2018

In this episode, Joey and Dan dive into the insights and tactics of Blake Morgan’s book “More Is More,” talk about why you should make your work harder for your business rather than your customers, and explore a unique customer experience campaign from a small art-house cinema in New York.

Customer Relationship Management 71

Customer Relationship Management Customer relationships Report Tips 71

TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Customer Relationship Management.

Customer Relationship Management 45

Customer Relationship Management Customer relationships B2B Customer Success 45

Call Experts

MAY 12, 2022

At Call Experts, we know it’s essential to create long-lasting customer relationships. We have a team of experts who have been trained professionally and work hard to make sure your customers are happy , and we’ll do whatever it takes to make sure they feel that way. What are virtual assistants?

Customer relationships 52

Customer relationships Omni-Channel Contact Center Call Center 52

Kustomer

JUNE 6, 2023

When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company. What Does Customer Service Look Like in the Financial Services Industry? Is your company meeting customer expectations? Trust plays a huge role in finance and banking.

Financial 98

Financial Company Customer Service Tips 98

TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Customer Relationship Management.

Customer Relationship Management 40

Customer Relationship Management Customer relationships B2B Customer Success 40

Kapta Customer Success

OCTOBER 25, 2021

In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. However, this only hurts your managers and their clients in the long run.

Software 98

Software Management Customer Relationship Management Customer relationships 98

Experience Investigators by 360Connext

NOVEMBER 19, 2014

“I love what you say about caring about your customer’s experience! I sure wish the rest of my company would, too!” We get it when we’re customers. “Is this company serious? 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

Win the Customer

JANUARY 1, 2016

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Examples are blogs, discussion forums, Facebook and Twitter. Linkedin, Facebook and Yammer are examples.

Customer Relationship Management 52

Customer Relationship Management Customer relationships Management Social Media 52

Customer Bliss

JANUARY 20, 2015

Customers are assets to be cared for and nurtured. Beloved companies are always aware of how their assets are growing or shrinking. Knowing the value of a long-term customer guides the company’s decisions on how they welcome new customers and continue to develop existing customer relationships.

Customer relationships 100

Customer relationships Policies Customer Confidence Innovation 100

Gainsight

OCTOBER 5, 2022

And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Zonka Feedback

AUGUST 28, 2023

Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Software 52

Software Feedback Tools Management 52

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 142

Net Promoter Score Consulting NPS Customer Success 142

Heart of the Customer

JANUARY 17, 2017

Dawn Mergenthaler has been leading CRM marketing teams for healthcare, retail, and Software-as-a-Service companies for over a decade. She works closely with customer experience (CX) professionals to understand the insights gained that can be leveraged for CRM.

Customer Relationship Management 60

Customer Relationship Management Customer relationships Management Healthcare 60

Totango

APRIL 18, 2019

The new customer-centered economy marks a fundamental change in the business/customer relationship. It’s no longer wise for businesses to focus the majority of their efforts on seeking new customers. But they aren’t a guarantee of revenue; customers can cancel at any time.

Customer relationships 74

Customer relationships Strategy Effort Score Customer Centricity 74

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand.

Customer Success 118

Customer Success Management Guidelines Customers 118

Totango

NOVEMBER 10, 2020

For example, if you were an HR company, your SMART goals might include: “Reduce time to hire by 20% by October 2021”. These goals will be updated to mirror the client’s needs along the customer journey. Share Your Plan With Customers. These objectives should follow S.M.A.R.T Increase adoption by 20% by April 2021”.

Customer relationships 119

Customer relationships Customer Success ROI Customers 119

Magellan Solutions

OCTOBER 26, 2023

80% of customers believe a company’s experience is as crucial as its goods and services. Nowadays, the connection between companies and their customers is often through a phone call. Imagine an outstanding inbound call center that offers unmatched customer service. The company completes orders on time.

Call Center 52

Call Center Company CRM Customer Satisfaction 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. From any internet enabled device managers can see where crews are, where they have been and where they are due next.

Company 59

Company Customer Relationship Management CRM Innovation 59

Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. This answer became my second book, Revolutionize Your Customer Experience , which explores how the culture of a company reflects how customer-centric the organization is.

Net Promoter Score 171

Net Promoter Score Company Customer Centricity Airlines 171

Beyond Philosophy

MAY 28, 2021

Business relationships are a lot like customer relationships. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Recognize that customer emotions apply. Manage different customers differently.

Customer Experience 155

Customer Experience Management B2B B2C 155