How Do You Know When It's Time to Redesign Your VoC Program?
CX Journey
MAY 17, 2017
When was the last time you took a long, hard look at what you've been doing in terms of listening to customers in order to figure out if it's time for a redesign or a major overhaul? Have there been personnel changes on your team? Have you acquired other companies? Data collection methods have changed.
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