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Do Companies Recognize the High CX Value of Employee Advocates?

InMoment XI

Do companies recognize the high customer experience (CX) value of employee advocates? The EX/CX Connection. That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. It is often stated (especially by corporate CEOs) that the greatest asset of a company is its employees.

Company 529
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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. home builders, and 5 of the top 10 global smart home automation companies. and Madrid. For more information, visit www.techsee.me

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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

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7 Questions Every Company Must Ask When Building an NPS Program

As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.

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The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect

Optimove

Embracing the principles of position-less marketing can provide companies with a competitive edge in a dynamic and fierce market. By leveraging human enhancing technologies like generative AI, position-less marketing enables companies to outpace competition, engage audiences more effectively, and achieve better business outcomes.

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Guest Post: Why Do So Many Companies Struggle to Connect with Customers?

ShepHyken

There’s no authentic connection. . Without this connection, customers will find themselves caught in a web of faceless companies providing just “okay” experiences. In fact, without it, the technology you implement will work against you. . Start with the Experience, then Implement Relevant Technology.

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3 Reasons Why 93% Of CX Initiatives Fail––And How to Overcome Them

With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle. Turning CX program outcomes into measurable business results: It’s the number one challenge facing today’s CX professionals.

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Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Find and connect with the right talent to fill roles fast with these tools: More data! Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. What is ZoomInfo for Recruiters? We have added 10's of millions of personal emails and mobile records.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.

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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? At the highest level, AI is about helping us be the best version of ourselves as humans.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.