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7 New Technologies to Improve Customer Service in 2021

TechSee

Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. New Technologies to Improve Customer Service. Let’s take a look at some of the hottest new technologies that are improving customer service this year.

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The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

C3Centricity

What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. They seek personalized experiences, and value authenticity and engagement over generic sales pitches.

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Markies Monday: 3 Ways Innovation Gives Organizations a Competitive Advantage

Oracle

When reviewing the finalists’ submissions for the Oracle “ Thinker Award for Best Innovation in Sales ,” it became clear that successful innovation gives businesses a much-needed competitive advantage. Let’s take a look at three ways the Markie finalists gained a competitive advantage through innovation.

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Why customer care centers are your competitive advantage in 2021

Hello Customer

This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. One-third of consumers say they would consider switching companies after just one instance of bad customer service ( Nextiva ). Game-changing potential. To wrap up.

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4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged.

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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

Companies of all sizes are always looking for ways to improve their bottom line. Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. This can contribute to a competitive advantage and increased customer loyalty.