Wired and Dangerous
DECEMBER 3, 2018
Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? And, what would their choice communicate about how you deliver customer service?
Horizon CX
DECEMBER 1, 2023
Perceived Need: A Prerequisite for Success: In sales, the concept of perceived need is fundamental—if a potential buyer does not recognize a need for the product, no sale is possible. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.
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CSM Magazine
FEBRUARY 9, 2021
Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.
West Monroe
AUGUST 22, 2023
During the pandemic, changes in consumer demand, supply shortages and transportation delays drove supply chain disruption. However, a variety of pandemic-related factors persist, still causing inflated costs for companies – including persistently high transportation and storage costs, rising costs of goods and labor challenges.
BlueOcean
DECEMBER 16, 2019
While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. Constant and Effective Communication. Setting Realistic Expectations.
CSM Magazine
APRIL 11, 2024
Property History : Research the property’s history, including previous sales, renovations, and potential issues. Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Prioritize these aspects so you can communicate them effectively with the other party.
Middlesex Consulting
MARCH 19, 2017
If you are responsible for growing your service business, you are in Sales. Maybe not product sales but certainly you are selling services. Also, you probably depend on the sales organization to initially sell service contracts, or other services, along with the product. In other words: Communicate How You Create Value.
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