Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work.
Avaya
MAY 4, 2016
One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.
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Guavus
MARCH 31, 2020
Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.
CSM Magazine
MARCH 20, 2024
As machine customers differ profoundly from their human counterparts in how they make decisions and interact, businesses face the challenge of understanding and orchestrating customer experiences that cater to these automated entities. Below are specific components that facilitate service to this new type of clientele.
CSM Magazine
OCTOBER 19, 2023
Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. For instance, they discovered that historic communication issues, not service failure, was the primary source of customer complaints, leading to targeted improvements in their support channels.
West Monroe
NOVEMBER 15, 2023
The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.
Maru Group
DECEMBER 6, 2021
o 38% more likely to recall National Grid’s energy efficiency (EE) communications. o 24% more likely to perceive those communications more positively. Glavan said these findings are helping them refine their messaging, communications, and programs. Customers who have this awareness are: o 40% less likely to distrust them.
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