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Enhancing Customer Service Interactions With DiSC

CX Accelerator

There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. This post will introduce you to the basics of DiSC theory; explore how it enhances communication skill for agents, as well as recommending next steps to start using DiSC with your team.

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Workforce Management Is a Team Sport

Playvox

Workforce management has a lot in common with team sports. And they both benefit from smart huddles, where planning, communication, and expectations converge. As with team sports, workforce management thrives when team members are engaged and encouraged to perform.

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Maintaining Strong B2B Customer Relationships Without Face-to-Face Interaction

Team Support

These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them. So, how can you maintain strong B2B customer relationships without face-to-face interactions? Take a multi-channel approach with your communication.

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5 Lasting Effects the 2020 Sports Season Cancellations Will Have on Fan Expectations

Maru Group

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

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What is the Impact of COVID-19 (Coronavirus) on Communications Service Providers?

Guavus

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

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ICE 2024: The CRM Lightning Talks Are Back in Action

Optimove

Also, stay tuned for more details on how to make the most of National Team match days using real-time communication, along with best practices on how to continue marketing to active players “the day after” as domestic football resumes.

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The CXO dream team: ?Why marketing, sales, and CS should unite to drive growth

Totango

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

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