Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.
Comm100
NOVEMBER 5, 2020
Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Choose your knowledge base type. Gather your content.
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Kustomer
NOVEMBER 3, 2021
As our world gets faster, the expectations of the customer climb higher. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge Base Basics.
TechSee
FEBRUARY 3, 2020
When agents have knowledge gaps, the contact center will experience a lower First Contact Resolution (FCR) rate, and a higher technician dispatch rate. All this adds up to higher costs for the organization and a major blow to customer satisfaction. Tapping tribal knowledge. Creating a visual tribal knowledge base.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Bold360
APRIL 1, 2020
Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. No matter what happens next, your employees and customers will continue to have questions they need answered (and fast), even as your call center struggles to maintain operational continuity.
transcosmos Information Systems
NOVEMBER 9, 2020
Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they contact companies for support. At Transcosmos we understand the expectations of the customers and utilize the best tools to fulfill their needs.
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