Communication Customer Journeys eBook Virtual Agent 
Inbenta
APRIL 14, 2020
Why transform your customer journey? The customer journey refers to the entire path a prospect follows when interacting with you. Another definition of the customer journey could be the succession of stages from the moment a prospect identifies a need, up to the moment he becomes a customer of yours.
Interactions
JUNE 25, 2020
Naturally, I picked up the phone and dialed their 800 number to schedule my delivery, only to be put on hold for over 25 minutes before speaking to an agent. I tried using the chat on the website and in the app, but every channel of communication gave me the standard ‘delay due to COVID-19 message’. Virtual Agents can help.
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Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. What’s in a name?
Interactions
MAY 28, 2020
Customers are more accepting of home deliveries than shopping in stores. And, they are more willing to use self-service technologies to communicate with brands. Are you ready for AI or Virtual Agents? Are you ready to forgo the ‘novelty’ customer care channels and focus on your main channel of customer contact?
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. What’s in a name?
TechSee
MARCH 7, 2022
The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?
Interactions
SEPTEMBER 30, 2021
Healthcare organizations must understand the customer journey and design the technology implementation in a way that supports the entire experience. Create Access to Ideal Patient Communication. To learn more about optimizing your patient’s choice of communication, read our eBook on channel optimization. .
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