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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

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How to Determine Cultural Alignment in Your Outsourced Contact Center

BlueOcean

We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do – after all, it’s not a particularly quantifiable element. BRB gotta develop an app…) – there are key factors that define a company’s culture and how well they would align with a partner company.

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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

By fostering a culture of open communication, brands can tap into the collective expertise of their workforce and gain a deeper understanding of customer pain points, leading to more effective solutions.

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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

Organizations are realizing that a customer-centric culture is key to driving growth and profitability. Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. What’s the difference?

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Retaining Culture in the Remote Contact Center

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.

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3 Staff Motivation Challenges & How to Combat Them

InMoment XI

Communication: Make sure communication is grounded in the customer experience. Digital Signage: Showcase filtered experience feedback views on a monitor or television to create a more customer-centric culture within an office environment (we even have Moment’s on display in every common space at InMoment HQ!).

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CX Education for Employees: Why it Matters & How to Develop Your Program

Experience Investigators by 360Connext

And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Let’s consider how Customer Experience is often introduced at many organizations using an imaginary employee — we’ll call them Pat. I tend to agree.

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. How to increase employee and customer satisfaction to drive impact and enhance your global reach. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST