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A Guide to NPS for Brand Management and Customer Success Consultants

Retently

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Use NPS to quickly and efficiently calculate each client’s customer satisfaction level and you’ll find it easy to demonstrate the positive effects of your work as a consultant.

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What’s the secret? 10 rules for creating a incredibly successful consultancy

Beyond Philosophy

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

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Key Services Offered by HR Consultancies: A Comprehensive Overview

CSM Magazine

his is where HR consultancy services step in, providing a range of specialized offerings to streamline human resource management, ensuring compliance and efficiency. This article delves into the core services these consultancies provide and why they’re becoming an indispensable asset for modern businesses.

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Enhancing Customer Outreach: Effective Strategies for Outbound Voice Communication

CSM Magazine

However, one essential element of customer communication often goes unnoticed – outbound voice communication. Understanding Outbound Voice Communication At its core, outbound voice communication involves proactive contact with customers or prospects through calls initiated by the business.

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AI Tools For Language Learners: Breaking Barriers In Communication

Magellan Solutions

In this article, we’ll explain how AI tools can change language learning by overcoming communication barriers. Constant exposure and training help learners quickly acquire language skills and become fluent, boosting their confidence in real-life communication. These tools can be accessed anytime, ensuring consistent practice.

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Employee Advocates: Their Role as Committed Company Assets, Active Communicators, and Key Contributors to Stakeholder Value

InMoment XI

An engaged employee, to follow the accepted range of definitions by HR professionals and consultants, is a fit for his/her role, is aligned with the goals of the organization, and is a productive individual. Rules of Engagement.

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One Piece of Customer Communication that Fails to Delight

Experience Investigators by 360Connext

The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Your customers, if they are truly customers, pay you regularly. They probably receive an invoice of some sort, even if […].