Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What does the communication look like? How is the site experience?

Sports 197

Sports Customer Experience Travel B2C 197

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Telecommunications 83

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. The types of communication platforms organizations can use. The dark side of always being connected.

Communication 93

Communication Technology Employee Engagement Culture 93

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Identify and Measure Key Performance Indicators (KPIs) Understanding the connection between CX initiatives and KPIs is crucial. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 106

Sales Marketing Sports Customer Journeys 106

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. The best way to do that is to share both data and stories that connect emotionally with leaders.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” C reate connections. With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf). The acronym CLICK!

Sports 308

Sports Customer Experience Professionals Survey Consulting 308

Qualtrics

APRIL 23, 2020

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. We began doing the basic things, which included safe hygiene protocols, communicating frequently with employees, as well as press releases for our guests and customers.” Timely Communication.

Sports 26

Sports Transportation Fashion Communication 26

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall was extremely passionate about customer experience. Hall sets the tone for his organization.

Culture 313

Culture Sports Employee Engagement Leadership 313

ThriveableBiz

JANUARY 26, 2021

00:23:45] Connecting to Your Creativity. Well, one of the first things we need to do is connect them to their creativity and get them comfortable with the fact that it's not about picking up a paint brush. 00:29:14] Better Collaboration and Connection. It gives them a process and a structure to have better conversations.

Innovation 52

Innovation Sports System Management 52

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. I think that’s worth repeating: Embrace the possibilities; drive meaningful impact.

Communication 45

Communication Transportation Sports Healthcare 45

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.”

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

BirdEye

MAY 5, 2023

Steps for how to create a professional email address Tips for creating a professional email address Professional email address examples Public email address examples FAQs about professional email addresses Connect with customers on Birdeye Messaging What is a professional email address? A professional email uses a custom domain name.

Examples 94

Examples Tips Sports Software 94

ShepHyken

APRIL 24, 2023

Top Takeaways: When an organization makes customers feel special by getting something that appears to be hard to get, they endear customers to the company and make them feel connected to the brand. Our brains are wired in a certain way to react to scarcity.

Customer Experience 62

Customer Experience Sports Customer relationships Consumers 62

BirdEye

APRIL 25, 2023

Connect with influencers 9. Sponsor charities or local sports teams 19. Make it easy by providing direct links to your review pages on emails, texts, and other forms of customer communication. Connect with influencers Elevate your local business to a whole new level by connecting with influencers.

Social Media 98

Social Media How To Advertising Sports 98

Qualtrics

APRIL 6, 2020

St John Ambulance needed to find a way to connect with its team to ensure they are ready and capable when called upon by health services. Our strategy for keeping connected with volunteers during this time is simple. Listen and communicate as early as you can, and more than you think you need to. Learn More.

Connections 42

Connections Sports Healthcare Feedback 42

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019. Campaign Manager in Americas Field Marketing.

Innovation 100

Innovation Resources Entertainment Sports 100

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform. That is much less effective.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

AWS Machine Learning

OCTOBER 24, 2023

T-Mobile already had their voicemail system connected to AWS through a private AWS Direct Connect link and was using the Amazon Transcribe API to get transcriptions. This new capability helps to break language barriers by making it easier for speakers of different languages to communicate.

System 92

System Sports Travel Customers 92

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

Retail 52

Retail Sports Effort Score Social Media 52

Kustomer

JUNE 2, 2023

It sports a strong feature suite for businesses, who have recognized its ability to make reaching customers as easy as texting. Since WhatsApp already has a business function built in, it’s relatively easy to connect it to your CRM. What Is WhatsApp? Then you can move on to the next step — integrating WhatsApp into your CRM.

Customer Retention 91

Customer Retention Self Service CRM How To 91

Beyond Philosophy

NOVEMBER 16, 2023

For example, if you are advertising, that’s one type of communication, but it can have different goals. Knowing your goals helps you choose the channels for those communications successfully. Of course, education and persuasion are, too, but working everything into one communications campaign is challenging.

Sales 78

Sales Strategy Social Media Advertising 78

CX Accelerator

FEBRUARY 3, 2018

There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. This post will introduce you to the basics of DiSC theory; explore how it enhances communication skill for agents, as well as recommending next steps to start using DiSC with your team.

Interaction 140

Interaction Customer Service Sports Communication 140

Alliance by IFS

SEPTEMBER 20, 2018

Alliance Enterprise sports a brand new clean and simplistic User Interface. Smart, Supercharged Scheduling that Connects All the Right People and Parts. New features and capabilities of Alliance Enterprise include: Brand New Web-Inspired User Interface. Build New Workflows, Escalations, Alerts and Even Custom Integrations.

Multi-Channel 91

Multi-Channel Sports Brands Connections 91

Avaya

AUGUST 28, 2018

The international association #football competition that took place in Russia during June and July was the most widely viewed and followed sporting event in the world, as more than 200 countries competed for a coveted spot and a chance to win the cup. This ramps up and becomes especially important during big sporting events.

Sports 43

Sports Contact Center Entertainment Conference 43

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Sports 77

Sports Training Effort Score Multi-Channel 77

Optimove

APRIL 8, 2020

But how can you communicate with them in the best possible way when there’s a deadly pandemic spreading globally? Sports Betting. With most major sporting events worldwide either cancelled or postponed – the online sports betting arena has taken a big hit. Take a (bike riding) lesson below. Online Streaming.

Sports 52

Sports Travel Fashion Tips 52

LiveChat

SEPTEMBER 22, 2017

Some time ago, I read a mind-opening book about communication in relationships. It means that you connect on all three levels of ego and probably the same thing would apply to your friends and family. It will also help you to see how you can improve your business to connect with your customers on other levels. Is it fun?”.

Customer Satisfaction 106

Customer Satisfaction How To Sports Social Media 106

Wired and Dangerous

OCTOBER 23, 2018

Customers’ expectations in our continuously connected world change much too quickly for that. Toward the end of the allotted interview time, one customer launched into a long tirade chastising the utility on the poor way they had handled communication during a major outage. It takes involvement to get insight.

Sports 70

Sports Social Media Groups Banking 70

Team Support

MARCH 27, 2020

Take a multi-channel approach with your communication. Communicate how the customer wants to communicate – When a customer reaches out to you, acknowledge not only what they’re saying but how they say it. The way a customer communicates with you says a lot about what they expect from your relationship. Video call?

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

Avaya

JUNE 5, 2017

The novelty of free, public Wi-Fi networks is gone—connectivity has become an expectation. A case in point is the sports industry, where fans have transformed from viewers to broadcasters. That’s costing the sports industry on a number of levels. Generally speaking, enterprises are more advanced than the wider sports industry.

Sports 61

Sports Social Media Government Connections 61

Oracle

JANUARY 15, 2021

Oftentimes in sports we’re told that winning is the cure to all problems. In the sports business, winning is certainly wonderful – but over the years, our sports customers have taught me that the real secret to success is collaboration to create a winning team on and off the court, ice, pitch, or field.

Sales 52

Sales Marketing Sports Roadmap 52

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Outdated technology was slowing communications and leaving some customers less than satisfied.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

C Space

FEBRUARY 12, 2020

Loyal in how the brand that communicates something about me that’s deeply personal and deeply emotional. The brands who get it right are building a sense of connection that’s deeply based on self-expression and values. What’s a great company that connects with people’s identities? It connects on an individual level.

Brands 52

Brands Marketing Sports Exercises 52

Alida

DECEMBER 14, 2017

For Beneker, every touchpoint with Aurora Health Care should offer a positive experience, which is why it’s essential to create a seamless end-to-end communication journey. . What this boils down to is the need to get communication right and drop the one-size-fits-all experience,” said Beneker. Get insight, STAT .

e-support 100

e-support Sports Healthcare Customer Relationship Management 100