Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. The principles are as follows: Ask, will it make the life of the customer easier?

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Customer Bliss

JULY 13, 2018

Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.

Telecommunications 141

Telecommunications Industry Effort Score Chief Customer Officer 141

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. Externally, they needed to learn from their customers on what was important. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Jeanne Bliss, CEO Customer Bliss – Jeanne Bliss guides companies to achieve business growth through leadership bravery and elevated business practices.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

ShepHyken

OCTOBER 23, 2018

Customers and employees measure their experience across three key pillars: Success: Could they achieve what they wanted to. Connection: The emotional connection an employee feels. You don’t have to spend 12 months mapping out the customer journey before you start improving the CX.

Chief Customer Officer 94

Chief Customer Officer Telecommunications Employee Experience Measurement 94

ShepHyken

OCTOBER 23, 2018

Customers and employees measure their experience across three key pillars: Success: Could they achieve what they wanted to. Connection: The emotional connection an employee feels. You don’t have to spend 12 months mapping out the customer journey before you start improving the CX.

Chief Customer Officer 48

Chief Customer Officer Telecommunications Employee Experience Measurement 48

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67