Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. FIVE CRITICAL PILLARS FOR DESIGNING AN EFFECTIVE CEM PROGRAM. What are the goals and timing for the CEM program?

CEM 40

CEM Strategy Insurance Abandon Rate 40

Beyond Philosophy

FEBRUARY 3, 2015

Of course, these examples are about the subconscious experience as none of these things make sense. What about Call to Action in the Retail Experience? Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there?

CEM 60

CEM Retail Consulting Conference 60

Beyond Philosophy

JUNE 11, 2015

It’s true that in some sectors, such as online retail, convenience and speed has seemed to overtake more social elements of loyalty and loyalty programs – games, comments, reviews, and product sharing. Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Enhance the current experience with Customer-led innovation. Meld the Worlds. According to an article on Inc.,

Omni-Channel 60

Omni-Channel Sports Retail Video 60