Remove CEM Remove Feedback Remove Multi-Channel Remove Voice of Customer
article thumbnail

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

Nominees are rated based on their capabilities, results, and client feedback. The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), The result: happy, loyal customers. Confirmit.

Groups 120
article thumbnail

A Journey Mapping Glossary

SuiteCX

It seeks to understand the customer’s point of view and then to design interactions and experiences that make it easy for them to accomplish their objectives. CEMCustomer Experience Management. Multi-channel and Omni channel.