Remove CEM Remove Competitive Advantage Remove Contact Center Remove Customer Experience Management
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3 Predictive Strategies to Drive Revenue and Impact the Bottom Line

CloudCherry

As the number of customers you serve starts to grow, so does the number of employees you need to hire. Customers calling or emailing in for help is expensive. You have to staff the phone lines and email inboxes, and hiring more contact center employees costs money. These changes are frequently led by your CEM.

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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. ResponseTek.

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