Three Steps Chevron Federal Credit Union Took to Reinvigorate its CX Program
InMoment XI
JANUARY 13, 2022
Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. Step #3: Turn Member Feedback into Experience Improvement. Read the full case study to learn more.
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